Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

13,061 total

Other Categories

Payment Experience 13,061

Claim Coverage 59,035

Customer Service 71,297

Price Satisfaction 21,029

Other 14,024

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5231 - 5240 of 13061 results

Verified June 27, 2021

First time insurer.

Signing up was easy, information provided was helpful, I was allowed ample time to make my decision and I didn't havexto dig for information because the site was very transparent.

Insurer: Trupanion

By:

Useful

June 26, 2021

Throwing Money Away with PetSecure

Been paying premiums for years and made only 1 claim for a single event/procedure recently. Here is a review of the experience: 1. The website is designed to make it as hard as possible to submit a claim. The page does not accept any file format, except small JPEGs, so you have to know how to convert all your PDFs or other documents from your Vet into low quality JEPGs in order to submit your claim online (it took a while). Then you get an email saying you will hear back from them in 2 weeks. Two, three, and four weeks go by and nothing. The website still shows you have submitted NO claims. You can cal them if you have 30min to wait in line for someone to pick up and when they do, they say they got your claim and will be notified by email. 2. No email comes, but after 4 weeks the website is now updated and the claim is marked as "Complete". However, without any explanation, PetSecure rules that more than 60% of the claim is deemed "Ineligible" (it was a single procedure performed by a specialist), another 20% is deducted as "Co-Insurance" (what? I have no other insurance), and after the $500 deductible, my claim is awarded less than 10% of the value of the claim, equivalent to a couple of months of premium. Now I realize I'm not the only one. I should have read the real reviews. Don't bother with PetSecure, unless you like throwing money away!

Insurer: Petsecure

By: Luis

Useful