Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
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Even though I had trouble with an IT problem trying to enroll both Jonathan and Shantel were extremely helpful plus I like the direct payment to your vet.
Even though I had trouble with an IT problem trying to enroll both Jonathan and Shantel were extremely helpful plus I like the direct payment to your vet.
Insurer: Trupanion
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I have never needed to file a claim.
I have never needed to file a claim. I don’t know how well it will be handled. It is real easy to make payments to you.
Insurer: Trupanion
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Change CreditCard integration vendor or offer the option to use Paypal if people don't want to use their banking info..
the Credit Card registration process is broken. It took more than 5 times going through the registration process on different browsers (Firefox, Edge, Chrome) to finally make Credit Card payment work and not crash.
Insurer: Trupanion Canada
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Highly recommended!
Sign up was a breeze and the monthly payment is awesome!
Insurer: Trupanion
By:
Raina S. Proud Pet Owner
The ER was able to bill directly, no hassle and my puppy's life was saved!
Insurer: Trupanion
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Two Dog Owner Happy Customer
We have been a customer for 7+ Years and haven’t had to make very many claims - we recently needed to and the process off the App on my phone was seamless! Payments were made timely and the communication was great!
Insurer: Trupanion
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Prompt Reliable Service
Prompt service and exceptional phone service as well. I did not have to wait weeks for payment.
Insurer: Trupanion Canada
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Five Minute Enrollment Process
Quick and easy to enroll!
Insurer: Trupanion
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They offer vet direct pay and have always had expedient customer service.
They offer vet direct pay and have always had expedient customer service. Hannah was also great and answered my questions quickly and got my premium cost back to within my budget.
Insurer: Trupanion
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Because they didn’t get my apartment on the address. So I had to call back. I’m not sure if they got my payment date right it didn’t look like it on the email I got. If they don’t get that right. Than I will not be happy.
Because they didn’t get my apartment on the address. So I had to call back. I’m not sure if they got my payment date right it didn’t look like it on the email I got. If they don’t get that right. Than I will not be happy.
Insurer: Trupanion
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