Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
Other Categories
Rating explanation
Everything was very easy to do online. My only surprise when looking at my account was there was some sort of charge for signing up. If there was something on the website that indicated this, I did not see it. I also don’t understand why this is done. Thanks
Insurer: Trupanion
By:
Dane owner
Fair, honest, and quick pay
Insurer: Trupanion
By:
Simple and Fast
It was so simple!! I just uploaded my vet bill onto the app. Within a few days the money was deposited in my bank account. The best experience ever!!!
Insurer: Trupanion
By:
Excellent Service -Great Coverage
Service with Trupanion is great-claims easy to file & payment is timely-didn’t pay last claim but that’s ok! I still recommend the insurance & company.
Insurer: Trupanion
By:
Easy to navigate Trupanion website!!
So far I have not experienced any problems with Trupanion. Signing up my pups was very easy!!
Insurer: Trupanion
By:
Trapanion is great !
Trapanion makes it so easy to file a claim. We just let the front desk at our vet know to submit a claim for our visit and they do. We get a email and a text from Trapanion letting us know they got the claim usually within a hour or less of our visit and then get a detailed email on what will be paid for by trupanion. We love having peace of mind for when our dog has to go to the vet we have someone to help with expenses.
Insurer: Trupanion
By:
Phoenix
Easy to submit claims and quickly reimbursed.
Insurer: Trupanion Canada
By:
Good customer service
I had trouble signing up online so I had to call in to set it up. Also had trouble changing from mailed cheque to direct deposit online. Had to call in to update that as well. Calling in was not as convenient as doing it online but at least the people on the call were helpful and I wasn't talking to them for a long time and they set everything up for me easily.
Insurer: Trupanion Canada
By:
Glad to be in the Trupanion family!
Quick turnover from submission to check issued.
Insurer: Trupanion Canada
By: