Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
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New to Trupanion
As I’m new and haven’t made a claim it’s hard to rate a business I have not had to deal with other than making an initial payment.
Insurer: Trupanion Canada
By:
Great service
My claim was processed quickly. I am very satisfied.
Insurer: Trupanion
By:
So easy to make a claim!
So easy to upload receipts and the explanation of benefits is very thorough. Highly recommend Trupanion!!
Insurer: Trupanion
By:
Great customer service!
While I haven't submitted a claim yet, the signup process was simple and when my credit card on file was compromised (elsewhere) the day of my monthly payment, PHI called to check in and ensured I had no problem changing to a new card, once it arrived, without losing coverage. I hope to never make a claim, but if I need to, I am confident the care and attention to detail from their support team will make it a seamless experience while allowing my family to focus on what's most important in that moment - the health of our pets.
Insurer: PHI Direct
By: Scott
Great company to deal with
Very fast and easy submitting claims and quick processing time. Recommend this company to any pet owner.
Insurer: Trupanion Canada
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because I've used you since the beginning and you cant beat what you offer.
because I've used you since the beginning and you cant beat what you offer. One of my pets ended up with a lot of health issues and because of you he's still alive. I also 100% trust your services, you are very punctual when it comes to being reimbursed, and I've not had a single issue over the past maybe 8-10 years I've been using your services. And Kayla in customer service is amazing. Give her a raise!
Insurer: Trupanion
By:
Quick and Easy Pet Coverage
It was quick and easy to sign up and the coverage packages seemed to be reasonable.
Insurer: Trupanion
By:
Claim process painless
Timely and straight forward sent directly from the vet office!! Thank you
Insurer: Trupanion Canada
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Quick and easy!
Always quick and easy. My vet direct biils Trupanion for our dog's diabetes supplies so it makes things uncomplicated.
Insurer: Trupanion Canada
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Initial sign up
Everything was fast and smooth took minutes to sign up, had the options explained to me and advised according to the breed.
Insurer: Trupanion Canada
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