Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Customer rep was very helpful in explaining lowering my monthly premiums.
Customer rep was very helpful in explaining lowering my monthly premiums.
Insurer: Trupanion
By: John
It is always very easy and fast
It is always very easy and fast
Insurer: Trupanion
By: Tina
Would recommend.
Really responsive team. The app is super convenient. Customer care is extremely helpful and kind. Would definitely recommend trupanion.
Insurer: Trupanion
By: Amy
Thank you, Healthy Paws
I got Healthy Paws for my pup very early on and I am extremely relieved that I did. My dog has had a plethora of health issues throughout her life and I have been able to take her to the vet every single time without worrying about anything else but her health. She is currently thriving and it's because Healthy Paws let me get her the best medical care every time she needed it.
Insurer: Healthy Paws
By: Sofia
Quick turnaround on processing claim.
Quick turnaround on processing claim. Cheque was in mail 3 days later
Insurer: Trupanion Canada
By: Chris
Definitely recommend!
I really appreciated the quick response for authorization of treatment. Submitting claims was simple, the claim was processed quickly and payment into my back account was prompt.
Insurer: Trupanion
By: Jennifer
We love Trupanion!
We love Trupanion! We have a dog we rescued from a puppy mill that has allergies, so he is on daily meds and the special serum - plus, ear infections. We met our $500 deductible long ago and now that is covered at 90 percent! Also, we love knowing the sky is the limit for saving our dogs should they have an accident or get sick. Trupanion always pays promptly and without a hassle! I recommend them to all of my puppy people!
Insurer: Trupanion
By: Vicki
Biggles, 19 yo, recovered from pancreatitis
Our 19 yo cat became very ill so we took him to the ER vet near us. We had no hesitancy over the cost because we had Trupanion. Biggles was hospitalised for 3 days with pancreatitis, which he survived, because we were able to approve all the suggested treatments without worrying if we could afford it. Within a week, Trupanion had sent us a cheque to reimburse most of the cost. Thank you to our vet and to Trupanion! Our old boy is back home and all better.
Insurer: Trupanion Canada
By: Deborah
ASPCA pet insurance rocks
We've had ASPCA for over four years and have had nothing but the best service and claims paid timely. Annabelle has Addison's Disease and we have to give her pills everyday and a shot every four weeks. We have never had an issue with payment or processing of our claims. ASPCA makes it easier for us to care for Annabelle because of the reimbursement. You never know when an accident or illness will befall a pet, this makes it easier to pay for their care.
Insurer: ASPCA
By: Peggy