Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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First Claim
The claim was easy to complete. I was thinking I would have more covered or the amount of the vet visit. The folks I spoke to were very friendly and knowledgeable. Waiting on my payment to arrive by mail as I have not had the time to the direct deposit yet.
Insurer: Trupanion Canada
By: Donna
Crystal is a tremendous asset to your business.
Crystal is a tremendous asset to your business. She provided answers and helped my understanding of the Trupanion billing process. Guided me through changing my payment procedure. And beyond that, was very personable and a pleasant person that represents your business!
Insurer: Trupanion
By: Ben
Max's medicine renewal.
I ordered Max's medicine and it was ready for pick-up in a timely manner.
Insurer: Trupanion
By: Rosemary
I will change my answer when my issue gets results actually Ari was very helpful and found the issue but it needs to be resolved they owe me about $800 of double holding of deductible once it's resolved through the best right now I'm $800 in the hole
I will change my answer when my issue gets results actually Ari was very helpful and found the issue but it needs to be resolved they owe me about $800 of double holding of deductible once it's resolved through the best right now I'm $800 in the hole
Insurer: Trupanion
By: Andi
my dogs insurance
It is always taken care of immediately and it is paid quickly.
Insurer: Trupanion
By: Natalie
The electronic submission via the vet was seamless
The electronic submission via the vet was seamless
Insurer: Trupanion
By: Brian
Easy
I have had only good experiences with ASPCA insurance. It’s the same as human health insurance. You pay your premiums but hardly ever use it if you are healthy. Same with a pet. I’m glad I have it as my pup is only two and has been diagnosed with very early hip dysplasia. I am sure that it will get more costly as he gets older. Once I satisfied the deductible they pay 80%. There are different levels that you can purchase. Between wellness appointments, vaccines and recently with the hip dysplasia and allergies I have almost recouped all of the premiums I have paid in. They are pretty quick with paying claims also and it is deposited directly into my checking account instead of waiting for a check.
Insurer: ASPCA
By: Cathy
Someone finally asked me
I mailed my claim from Ottawa to Vancouver and about 2 weeks later if that long I got the payment Everyone i spoke to were so very nice and helpful
Insurer: Trupanion Canada
By: Julie
Fast efficient
Fast efficient
Insurer: Trupanion Canada
By: Grace