Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Happy customer
Claims that are made through VCA Clinics are processed instantly. it's nice to just have to pay the part of the claim owed instead of paying in full and waiting for reimbursement
Insurer: Trupanion Canada
By: Debbie
Small Bowel Obstruction in my dog
Extremely simple and efficient claims process with direct pay to first our vet and second, the Emergency Vet Hospital. Excellent communication with instantaneous text and email to notify that claim submitted and then result of submission process. Honestly, could not have been easier!
Insurer: Trupanion Canada
By: Lee-ann
Fast easy right to my bank acct
Fast easy right to my bank acct
Insurer: Trupanion
By: Tami
Claim
OMGosh..I can't begin to tell you how happy and impressed I am with this pet insurance. I almost cancelled it one week ago due to a pre-existing condition that I felt would not benefit my pet. My dog was in puppy boot camp and I decided to keep it in case he was injured while at camp. Sure enough, I received a call from the training camp stating he was acting strange and lethargic with discharge coming out of his nose. They transported him to the vet and he had pneumonia. The vet believes it was from aspirating on his food during training. They covered everything after my deductible. So happy I still have it and will not let it go. Thank you Trupanion!!
Insurer: Trupanion
By: Karen
Dependable, Hassle Free, Top Quality, Peace of Mind!
We have had Healthy Paws for years and submitting claims has always been incredibly straightforward, with hassle-free reimbursement. We did a lot of research to find the right insurance company to protect our fluffy dogs, and are really pleased with our choice. The random illness here or cracked tooth here was covered and the peace of mind was what we were mainly paying for until recently, when our dog had a double ACL tear. We would have really struggled to make the call for what surgery to get, what doctor to go to, etc. but it was so easy to say yes to our vet's recommendations and get him the proper care because we knew we were covered with Healthy Paws. They gave us no issues at all when we submitted the two claims (one for each leg), 10 days apart, and the payment was in my checking account within days. Not only that, but they followed up with us by email to check in on how he was healing. I have recommended Healthy Paws to 10+ family and friends now and cannot recommend them enough.
Insurer: Healthy Paws
By: Allie
HealthyPaws is truly amazing
HealthyPaws has been nothing short of amazing for our dog Teddy. This was our first pet we had insured and it was mainly only done due to hip dysplasia worries. We enrolled him as soon as we got him in 2015. Teddy is an Akita/German Shepherd mix and past experiences with dogs that big have always had arthritis and hip issues down the road. So we enrolled him in 2015 on the 90% coverage, $100 annual deductible plan. It has been a literal lifesaver for him and our family and likely one of the best decisions I have ever made in my life. I tried Figo Pet Insurance with 2 of my other dogs and they have been nothing but headaches and drama dealing with 1 of my dogs who sadly passed due to osteosarcoma spreading to his spine. They take weeks and weeks to look at your claims and in his case it was usually almost always denied or with a problem. Sometimes they would cover bloodwork, sometimes they didn't. It was crazy, a nightmare to deal with and I highly recommend everyone avoid Figo at all costs. HealthyPaws has never had that sort of problem. They have covered little things like UTIs, monthly glucosamine shots and antibiotic meds. But they also have covered MAJOR life-threatening things without any issues for Teddy. Teddy had a mast cell tumor removed from his chest in fall of 2017 after adopting him. Every penny of that bill which was over $3,000 was covered with no issues at all. In fact, only ONE time in roughly 100 claims have I ever had a issue and all it took was a simple phone call for that to be resolved. The turnaround times are very reasonable and fast, never takes more than a week or two tops. In June 2022, Teddy started having severe neurological signs and a brain tumor was suspected. To make a very long story short, he ended up having to have stereotactic radiation and chemo. This is certainly not cheap, his bill was roughly $15,000. HealthyPaws paid EVERY single penny of it except the usual things they do not cover (exam fees etc). I was reimbursed for 90% of that entire bill. They even emailed me to check and see how he was doing. They just spent over 13k on Teddy and still care enough about him to see how he was doing. HealthyPaws is amazing and I won't even consider another pet insurance company moving forward. He gets his bloodwork checked almost every week now, monthly chemo meds and other meds. All of this is covered without issue and pet owners know how expensive weekly blood tests can be. HealthyPaws is AMAZING, I cannot stress this enough. I have already recruited a friend to enroll their new puppy with them and I hope this review can help others make the proper choice here also. Teddy is thus far doing as well and roughly 90% of his former self. Our family and Teddy owes this all to the wonderful care he got from the doctors but also HealthyPaws. I will never use another pet insurance provider, HealthyPaws care of Teddy has made me a fan for life.
Insurer: Healthy Paws
By: Judi
Easy to submit quick response
Easy to submit, quick response
Insurer: Trupanion Canada
By: Braeden
Helping to keep our Arthur healthy.
We find your payments at the vets and so there is no need to make claims when we get home . That is the best way for us. We know that we can depend on you. Our dog has had some bad luck with his health and cannot imagine how we could have coped on our own.
Insurer: Trupanion Canada
By: Alex