Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

13,039 total


Verified March 02, 2022

As always everything was handled and paid out with speed and necessary information.

As always everything was handled and paid out with speed and necessary information.

Insurer: Trupanion Canada

By:

Useful
Verified March 02, 2022

So fast!

So fast! So well documented and well communicated. Thank you.

Insurer: Trupanion Canada

By:

Useful
Verified March 02, 2022

Timely and accurate reimbursement.

Timely, and accurate reimbursement...highly recommend. Without Trupanian, our beloved Hugo would not be here.

Insurer: Trupanion Canada

By:

Useful
Verified March 02, 2022

Easy to enroll!

Very easy to enroll online.

Insurer: Trupanion Canada

By:

Useful
Verified March 02, 2022

Didn't pay anything this time (shots) but you've helped us out a lot when the dogs were sick.

Didn't pay anything this time (shots), but you've helped us out a lot when the dogs were sick.

Insurer: Trupanion

By:

Useful
Verified March 02, 2022

Easy sign up, even for a older computer user!

It was very easy to sign up.

Insurer: Trupanion

By:

Useful
Verified March 02, 2022

Easy to submit claims & representatives are wonderful!

Easy to submit claims & representatives are wonderful!

Insurer: Trupanion

By:

Useful
Verified March 02, 2022

Very thorough and exciting refunds

Very thorough and exciting refunds

Insurer: Trupanion

By:

Useful
Verified March 01, 2022

It was the easiest claim ever.

It was the easiest claim ever. Snapped and uploaded the receipts, answered a few questions and pressed submit! Easy! Thanks Trupanion.

Insurer: Trupanion Canada

By:

Useful
Verified March 01, 2022

It’s a pet insurance company.

It’s a pet insurance company. They’re nice sometimes, but scummy other times. I was asked to confirm my name/email/address today when I reached out to ask a questione, and upon telling them that I moved somewhere else, they offered to update it for me. It turns out though that my plan cost went UP just because I moved out 15 minutes away from my family’s house. This wasn’t explained to me before going through the whole address change which was frustrating and disappointing.

Insurer: Trupanion Canada

By:

Useful

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