Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Because you were able to pay my vet upfront and quickly.
Because you were able to pay my vet upfront and quickly. Thank you
Insurer: Trupanion Canada
By: Stephanie
Healthy Paws came through for me
I started a health insurance plan for my dog when we rescued him from the shelter 3 years ago. Fortunately, I didn't need to submit any claims to Healthy Paws for about 3 years and it seemed I was paying for something I wasn't really needing....until we had a doggie medical issue that required surgery. Filing the claim with Healthy Paws was easy. I paid the vet bill at the time of service, went home and opened the Healthy Paws app. I took a picture of the vet bill through the app and sent in the claim. Healthy Paws asked for the vet notes to be sent over to them as well, and after my vet sent over the notes, I had a check in my mailbox covering exactly what they said they would cover. When my dog went in for surgery 2 weeks later, I did the same thing with the pet hospital bill, and again within 2 weeks I got a check from them that covered everything they promised to cover. The policy saved my thousands of dollars on the surgery. There were no "fine print" issues or "got'cha" technicalities. Their coverage details were clear from day 1 and they delivered exactly as advertised when I needed them most. The health insurance is a gamble, but if you're looking for it, my experience with this company has been wonderful. They even sent out an email asking how my dog was doing about a week after his surgery. Healthy Paws came through when I needed them and filing claims with my phone and the app was simple. My dog is healing from surgery, and I would have been scrambling to find a way to pay if I didn't have this plan with Healthy Paws. If you're questioning how reliable they would be if your pet had an issue, I couldn't ask for a better and easier experience than what they just provided for me and my dog.
Insurer: Healthy Paws
By: Robert
Easy Signup
Very easy to enroll and answered my questions with ease.
Insurer: Trupanion
By: Janice
Didnât get our payment yet.
Didnât get our payment yet. Even though they had everything for a while.
Insurer: Trupanion
By: ashley
Necessary & worth it
No problem signing up. Easy process
Insurer: Trupanion
By: Donna/Donnel
No hassle enrolment.
Enrolment was really good as did not have to mess around waiting for a reply with the quote the quote was right there and I didnât have people ringing me to try and get me to enroll which was really good.
Insurer: Trupanion
By: Jennifer
Fast and efficient
When I applied online, it was fast and efficient!
Insurer: Furkin
By: Beverly
Quick and easy process
Quick and easy process
Insurer: Trupanion
By: Randi
Confusing sign up process
I thought everything was set, but then received email that I needed to extend coverage for the next month otherwise policy would end. Also indicated need to sign up for alternative care otherwise unable to add in future, but I thought I had already added this when I initially signed up on the phone with the Rep.
Insurer: Trupanion
By: Laura