Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Trupanion provides EXCEPTIONAL payment and service
I have covered Tucker with Trupanion since he was less than six months old. This has been a true partnership with Trupanion always providing exceptional service - great electronic claim processing, fantastic information on the status of my claim, excellent payment, and thorough information on what payment was made and denied. I provide complete information on the claim to expedite processing. Based on my policy, there has always been excellent justification for all their decisions. As an example of their service, Tucker was seen at APEX Animal Hospital yesterday morning, and I submitted the electronic claim late last night. Early this morning, I received an email from Trupanion that my claim had been approved, providing an easily understandable Explanation of Benefits and notification that my payment was deposited. Wow! One cannot get better service! While I always received prompt service from Trupanion, this is a new record. Trupanion doesn't always process claims this quickly, but they are always very prompt. I am exceedingly happy with Trupanion's payment plan options, customer-friendly service, prompt and understandable payment, and overall demeanor. I would highly recommend Trupanion.
Insurer: Trupanion
By: Drew
I highly recommend Pets Best!
Direct deposit is super convenient. I've never had a problem with claim processing. They set me expectation for processing delays then paid me 48 hours later. I like the flexibility of coverage and deductible to help manage monthly premium costs. And I love that my deductible applies to the full calendar year rather than individuals incidents! I know there are lots of choices for pet insurance, but we came to Pets Best several years ago after a less satisfactory experience with another company, and I've never had a single regret. We've also taken advantage of the 24/7 televet service a few times and found it very helpful. I think it's great that Pets Best includes that service at no additional cost. I highly recommend Pets Best!
Insurer: Pets Best
By: Shauna
So Glad I had This!!!
My dog was 6 when I decided to get insurance. He has been healthy so far but heard some stories of issues others had from their dogs at the dog park so figured rather be safe than sorry. I only was paid in 3 months when Paulie torn his ACL on leash going after a squirrel, something he has done since he was 10 weeks old.The total cost from my vet was $4200.00.It took a few weeks to get approved, being the 1st claim and all. Had to get a full year of history to make sure it wasn't pre-exsiting condition ( I totally understood).When the claim was approved it was Zelled to my account within 5 mins!!!! i got reimbursed $3100.00. I was so happy. I have been sharing this story with everyone. No one should have to decide on putting their dog down because of money. This helps you decide faster. Thank you Metlife.
Insurer: MetLife
By: Lisa
Trupanion is awesome A+
As the title says, I am very happy with Trupanion. I signed up for their 90% plan. They had their share paid before I left the Vets office. My trip to the Vet yesterday was roughly $672.00 and my out of pocket of that bill was $55.00. That put a smile on my face. They have been this way with every Vet visit. They follow up with e-mails and links to your claim. Trupanion is very efficient. I think I chose well for my first try with pet insurance, They are a keeper. And finally remember folks, get insurance on your puppy early, like at 2 months old. I waited until my boy was 3 months old, in that one month he got an ear infection in his left ear. So now he has that one preexisting ailment, so they don't have to pay for ear infections for the rest of my dog's life.
Insurer: Trupanion
By: Douglas
Trupanion is the best pet insurance
Trupanion has given us the ability to get excellent medical care for our dogs-from lymphoma to IBD, our dogs were able to have all of the treatment available. Claims were so easy to submit-just scan and text or email them. Claims were paid in less than a week-and, they were paid out exactly as documented in our policies-no surprise deductions or exemptions as we have had in the past with other pets-and a different insurance company.
Insurer: Trupanion
By: Leslie
Customer service 🌟🌟🌟🌟🌟
Filing my claim online is usually pretty tough on me as I’m relatively computer illiterate, but Met Life made it easier. Even late they were extremely helpful..
Insurer: MetLife
By: Kimball
First claim was so easy!
Easy to submit, quick payment. Good communication.
Insurer: Trupanion Canada
By: Gale
Great experience
Always easy with direct pay to vet
Insurer: Trupanion
By: Edward
Trupanion is the best !
Excellent reimbursement process. Easy to use. Fair payments.
Insurer: Trupanion Canada
By: Mark
Submitting a claim was fast and easy.
Submitting a claim was fast and easy. And I had the refund in my account in a few days.
Insurer: Trupanion Canada
By: Colleen