Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Compassionate Care
My elderly Bull Terrier needed a treatment plan focused on managing a chronic disease. Dr Greer listened. Together we developed a plan that allows my animal to be comfortable and enjoy his time remaining. I greatly appreciate Dr Greer and staff providing notes and paid receipt for services quickly. These documents are easily uploaded at Met Life My Pet's website. Met Life usually reimburses me from seven to ten business days. I will continue to be a customer, and should I adopt another dog, Met Life will again be my choice of pet insurance provider and Dr Greer my animal's doctor.
Insurer: MetLife
By: Lauren
Financial comfort at an extremely hard and painful time
My best friend Chewie was only a little over two years old, when he suddenly became very ill. After 4 vet visits and numerous tests, a pet neurologist diagnosed him with Pug Dog Encephalitis. The disease advanced so quickly and he was in so much pain, I had to let him go even though it was one of the most painful things I have ever experienced. The numerous visits to the vet and emergency vet were very expensive. Although the finance part did not matter at the time because I had to do everything I could to try to save him, I had to borrow from family members and used what little savings I had and we still lost him. Thanks to Metlife Pet Insurance, most of Chewie's care was fully reimbursed, even his cremation. The claim was settled in 10 days so now I can repay my family members. I am keeping his ashes in my special little pug urn made specially for him. I have a new pug puppy, Russell, and his now a part of the MetLife family. Pet Insurance is worth every penny and Metlife is the best. I recommend them 100%.
Insurer: MetLife
By: Jennifer
Reliable Insurance for my Dog
I’ve had Healthypaws Pet Insurance for 3 years now and I’ve been very satisfied with their service. They have been extremely reliable. Filing a claim is easy and they are quick with reimbursements. pleased to be a client.
Insurer: Healthy Paws
By: Daniella
Lemonade Review
I’ve had a pleasant experience with Lemonade! I recently had to get my dog a surgery and they were able to help me out!
Insurer: Lemonade
By: Jenna
Thank you Healthy Paws 🐾
My dog was very sick and her treatment started with being admitted through the ER in the middle of the night. While I did not know what was ahead of us, I was positive that I wanted the vet to do everything they could to save her life. What I also did not know, is that she was far sicker than I was aware. I was surely worried about my dogs well being and the medical costs associated with her treatment. Healthy Paws was right there at the plate to assist empathetically with reimbursement of my dogs medical costs. Admittedly, I was not prepared for this veterinary expense, I honestly have no idea what I would have done without Healthy Paws caring attitude and expedient response. I could not be more thankful for all you’ve done for us. Thank you for checking on my dog. She’s doing much better and continues to improve. Thank you again Healthy Paws!🐾
Insurer: Healthy Paws
By: Leigh
Great insurance!
My new rescue pup hurt her leg playing with another dog fairly soon after getting her. Because MetLife insurance has a much shorter waiting period prior to filing for an injury than most companies, they reimbursed 90% after my deductible was met. Another reason I chose MetLife was that they will cover both knees if there is a problem rather than just the first leg, as many companies do. I’m glad I read all the details of the policies instead of just choosing the least expensive. I’m very happy with the coverage, communication from MetLife, and the speed of reimbursement. Great company to work with!
Insurer: MetLife
By: Shelley
Lemonade Insurance
Wow filing the claim with lemonade.com was effortless! The money owed to me was completed the same day I filed! 👍🏾
Insurer: Lemonade
By: Cynthia
Satisfaction
I am very satisfied and have been for over five years with this pet insurance company, pets plus Us. When my little girl sprite died when Covid started it was hell but they got me through it and it sure helped with the cost of the vet. Thank you pets plus SUs
Insurer: Pets Plus Us
By: Sheryl
Really Impressed
I got a puppy at three months and immediately put insurance on her. I paid in full and was given a discount for paying annually instead of monthly. I followed their protocols and had a health check at my veterinarian. At four months she caught her leg in a chain link gate and fractured her tibia growth plate. It was serious and the vet bill was approximately $7,500.00. I submitted a claim and just over two weeks I received payment less deductible and 20% of services rendered. Four weeks after her accident, I had to follow up with the emergency veterinarian and have an X-ray done to ensure it was healing properly. I submitted a claim for this and within two days of the submission they had approved the claim and advised they sent payment. All in all very impressed with this Company. I usually don't write reviews, but because this was such a positive experience I wanted to let prospective pet insurance shoppers know this is a Company worth taking a look at.
Insurer: Fetch
By: Anne
Excellent Insurance Coverage
Definitely worth the money!!! I submitted a claim and the next day it was approved ! I have submitted at least 5 claims or more and every one has been approved and handled in a day or so! Excellent customer service! Thank you
Insurer: Trupanion
By: Mary