Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Reimbursement from pet insurance
Sent the claim in and heard back a few days later that it was accepted. Payment was on the way a couple days later. Not too difficult to do. Thank you!
Insurer: MetLife
By: Joyce
worst rip off insurance
so far no payment has ever been paid. for pet bills. Ive been paying for insurance for a long time. and it is impossible to get them to pay out any thing.
Insurer: Hartville
By: linda
Coverage Review
I purchased Pet Insurance with the hopes of never having to use it. Every issue has been quite easy to deal with as my vet submits the paperwork and I eventually get a cheque. They do have a direct deposit option which I should fill out to speed up the process. It feels good knowing that the coverage is in place and that my Doodle will be taken care of.
Insurer: Pets Plus Us
By: Marty
Lemonade is great
Lemonade has been a great pet insurance for our 1 year old French Bulldog. He ate a kid’s toy that he shouldn’t have, but then it was too big to get past his stomach, so I had to take him to the pet ER. Lemonade paid for most of the ER visit and the scope procedure to remove the foreign body. That was over $3,000! Plus it was very easy to place the claim and then get the payment.
Insurer: Lemonade
By: Eric
Latest 1 comments
Did you pay for deductible first to get your payment ?
Great company to work with!
My dog needed to have surgery to remove a couple masses for biopsy. Between the surgery and the follow ups the money added up. I submitted the claims and they were processed the next day. Checks are in the mail. On top of that customer service reached out to see how my dog was recovering. I thought that was a very nice touch, one that I had not expected.
Insurer: Healthy Paws
By: Eileen
Pet insurance claim
Took a picture of vet receipt & sent in claim to insurance provider. Also sent in S.O.A .P. Notes from vet. Mailed claim to insurance company & waited for results. Thank you!
Insurer: MetLife
By: Joyce
Waste of money
I signed up since there was a discount as a Costco membership holder. I haven't gotten my claim money, and it's been several months, and I haven't heard from them despite emailing. Currently paying $40 a month for absolutely nothing.
Insurer: Pets Plus Us
By: Tay
Best pet insurance company!
Healthy Paws has been a fantastic pet insurance company! The company makes it so easy to submit claims - and getting reimbursed happens very quickly - usually only 1-2 days. I love seeing the reimbursement show up automatically in my bank account. I highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Heather
Pets Best truly the best
My sweet pup was unfortunately hit by a car in September and was hospitalized for 4 days. I’m so glad I have Pets Best and that they do direct payment to the clinic. That took such a financial burden off my back because I didn’t have to pay up front and I could get my pup the best care possible without having to worry about finances. Their direct payment took about 5-6 weeks from the time I submitted my claim and the insurance liaison at Wheat Ridge was very helpful in the process. I also purchased a wellness benefit for my pup and their reimbursement for that is very quick and covers quite a bit, I highly recommend it.
Insurer: Pets Best
By: Stephanie
Can't get easier or better!
This is my first year using Lemonade and I'm more than impressed! It was very easy to sign up and they explained all of my options in an easy to understand manner. Actually having options was amazing too! I could choose to cover specific things, like an annual exam, for example, rather than having everything lumped in, even if I didn't need it. The low cost, especially for a senior dog, was astounding as well. When it finally came time to file a claim (for an Annual exam with blood work) the process was painless. I used the phone app to list all the services that the Vet had provided, how much I'd paid, used my camera to take a picture of the invoice, and sent it to Lemonade (who had walked me through each step). Within four hours Lemonade had deposited all of the money they owed me into my bank account with no arguing about what was covered and what wasn't. The whole process was painless and easy. Thank you, Lemonade!
Insurer: Lemonade
By: Michael