Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,015 total
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Very easy sign up process!!
Very easy sign up process!!
Insurer: MetLife
By: Kimberly Yunck
unsure of where my…
It’s not final and unsure of where my application stands. But applying was relatively easy.
Insurer: Nationwide
By: customer
prompt reimbursement of expenses
prompt reimbursement of expenses
Insurer: Nationwide
By: customerjudy press
Good follow up
Good follow up. We received an email confirmation and a letter from you for our records.
Insurer: Pumpkin
By: Don Lynn
foreign object ingestion
Pets Best did cover the necessary diagnosis and procedure in full as per our policy. They did take a full month to reimburse us however which was a long time to wait.
Straightforward Claim Process—Exactly as Expected
Submitting a claim with Pets Best was simple and straightforward. The only hiccup was logging in through the app - email validation didn’t always work, so I had to switch to Safari on my phone. Once I was in, the claim submission process was extremely easy. Processing took a little longer than I would’ve preferred, but based on the reviews I’d read beforehand, the timeline was exactly what I expected. Communication from Pets Best was clear throughout, and I always knew where my claim stood.
Insurer: Pets Best
By: Brian
Too good to be true
Too good to be true, high deductibles, due date changes all the time,(they change your payment date without your knowledge) and they don't take accountability for any of it. I was with them for 3 years and they did numerous times.
Insurer: Sonnet
By: Jennifer Tracey
I was faced with an emergency situation…
I was faced with an emergency situation for care of my dog, which required a visit to an emergency pet hospital and subsequent surgery. The cost of these services was substantial in a mere 5 days. I am thankful to Met Life for processing my claims so efficiently along with their quick payment.
Insurer: MetLife
By: customer