Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Wonderful experience
Transferring my cat's insurance from her adoption organization to me was so quick and easy! I had a wonderful experience speaking with Janet; she is so friendly, explained everything clearly, and made the process efficient and enjoyable. I'm no longer anxious about struggling to pay vet costs if anything happens to my fur baby. Thank you Janet and The Furkin Care Team!
Insurer: Furkin
By: Katharine
Maggieâs Mom.
It was quick and easy to get a quote and find a policy to suit us as well as easy payment setup.
Insurer: Trupanion Canada
By: Luana
Easy
Easy service to set up and join, breeder (Crockett Doodles) had forwarded info
Insurer: Trupanion
By: Maryanne
It's always quick and seamless
It's always quick and seamless
Insurer: Trupanion
By: Kaela
Signing up
Was very easy application process
Insurer: Trupanion Canada
By: Jeffery
Easy
Very seamless and easy since most of my information was already there
Insurer: Trupanion Canada
By: Holly
Love Trupanion Service!
it was quick and easy
Insurer: Trupanion
By: Deb
You get what you pay for!
My vet is now able to process my claim as I check out. I receive a text almost instantly from Trupanion, stating they are reviewing my claim. They then reply again, very promptly, with what they will cover and I pay the difference to my vet. So easy, I love it. Highly recommend! Only caveat is the costâ¦.. but itâs so true when you say you get what you pay for!
Insurer: Trupanion
By: Lynn
Had some invoice processing issues
The first time I submitted my invoices on the website, I got the initial emails saying they were received. But weeks went by and nothing happened (and I didnât contact customer support sooner due to message at top of web site indicated system upgrade was slowing claims). When I did call, agent had no record of the invoices and suggested that app was more reliable for invoice submission, noting I should have received a follow up email a couple of days after the initial email. When I resubmitted them, they were process quickly and indicated they were paid, but no money was deposited into my bank account. So I followed up with customer support again and I was told they attempted to send funds to me but my bank had no record of the account number ( I accidentally transposed the last two digits). Iâm told a check was sent instead. My frustration comes from the lack of communication about the bank issue. If I hadnât followed up with customer support, I would not have known there was a check sent to me. I couldâve corrected my account number if I received an email notifying me about the problem with the bank account and now, after waiting well over a month from my initial submission, I have to pray the check isnât stolen and washed in my local post office because there is someone rogue working there. Iâm only giving a high rating on the claim because customer support when contacted was always helpful,and because I know how fast claims are processed when paid directly to oneâs vet ( which in this case wasnât an option).
Insurer: Trupanion
By: Elissa