Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Making claims is easy but getting…
Making claims is easy but getting reimbursed takes a long time.
Insurer: MetLife
By: F. Atcho
PET INSURANCE
Easy to send in claim.Quick reimbursement.
Insurer: MetLife
By: B Collings
The directions and ease of submission…
The directions and ease of submission is greatly appreciated. Additionally, the turn around time for processing and payment is unprecedented given my experience in many areas - thank you.
Insurer: MetLife
By: Jeff Flannery
Pet ins
Easy process and quick responses
Insurer: MetLife
By: David Mascarenas
Thank you
Thank you for taking care of my claims so quickly. The process is easy and the app is a true game changer.
Insurer: MetLife
By: Kimberly Peckham
Mini dachshund loves Pets Best.
"I have a mini dachshund that encountered sudden rear leg mobility issues. Since they are prone to back issues, it was most likely IVDD or an FCE. Sent to neurologist, er, and ended up just needing months of meds, crate rest, and accupuncture. Pets best took over a month to process the initial claim, which was understandable that it was the first claim I filed with them and they probably needed to ensure the my dog had not had any prior issues. They sent emails to let me know they needed more information on my claim. After the initial claim processed, the continued care claims were processed within a week. Very happy with this insurance and the claims process. Payment was prompt, receipt broke down the payment in easily understandable language. If you have a dachshund, insurance is a must, along with the acupuncture plan. "
Efficient Handling of Claim
Easy online claim filing, good claim status communications and timely claim processing & payment
Insurer: MetLife
By: customer
The app was easy to use
The app was easy to use, simply upload the required docs and submit. MetLife sends an email receipt and got back to me via email in no more than 5 days or so and the deposit was immediately sent to my account.
Insurer: MetLife
By: Allison
Quick, easy, and efficient.
Quick and easy
Insurer: MetLife
By: Barbara Harding
I can relax knowing Fetch has my back
While I don't revel in the premium increases (who does?), I certainly understand why. I never really needed the policies while my dogs were younger. That being said, I sure need them now! Great customer service, document submission is painless and I love the quick reimbursement. You also get discount and promo offers for other companies. And, some companies offer discounts for Fetch. I don't know how the other pet Insurance companies are but Fetch is terrific.
Insurer: Fetch Canada
By: Vickie Bridge