Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,015 total
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Easy
Easy, fast. Thank you for insuring my pet!
Insurer: MetLife
By: Julie Ohlis
I filed my first claim
I filed my first claim. The claim was easy to file. They were quick and efficient. I forgot I had a $500 deductible and 70% rate so I received $1125 back from a $2200 claim within a week.
Insurer: Spot
By: Deborah San Juan
Easy upload of receipts in the app
Easy upload of receipts in the app, fast turnaround on approval and payment.
Insurer: MetLife
By: customer
Great Company
Once all your records have been received the online process is so easy and fast. Literally can take less than five minutes to submit, and the turnaround for payment is usually about 3 days. So far I have had a wonderful experience with them.
Insurer: MetLife
By: Fran Z.
When you get the monthly quote it does…
When you get the monthly quote it does not mention until you select the payment method that there is a $3.00 charge per month if you choose not to pay it annually.
Insurer: MetLife
By: Robert Andrew Comstock
It was easy process to enroll
It was easy process to enroll. Give great details of what can be covered based on choices selected
Insurer: MetLife
By: Ericdan Jose
The site was clear
The site was clear, pricing options and detailed explanations
Insurer: MetLife
By: Cesar Salomon
I just started but they made signing up…
I just started but they made signing up for pet insurance very easy. I will take advantage I started fostering in September and I adopted Millie in December. I think first Bank for participating in pet insurance.
Insurer: MetLife
By: Jo Ann Joeckel
Scam operation, do not do business with them
I have been paying their premiums for almost two years, my dog thankfully is in good health. I had a minor emergency that required him to go to the after hours vet hospital, paid my bill and submitted it to get my claim reimbursed. I tried for several days to upload via the app, with no luck, then thru the website, could not upload the claim. Finally they gave an e-mail in which I could upload the claim and they would then proces it. I waited for about 3 weeks, when suddenly an automated e-mail came into my junk files stating that the claim was denied. I now know that they are a scam and not legit. I cancelled my policy with them, opened up a savings account and do monthly deposits into that account to cover vet bills should I need to.
Insurer: Pets Best
By: Alan