Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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Great service
Extremely fast and easy process to send a claim.
Insurer: Trupanion
By: Valerie
Process was easy
Process was easy
Insurer: Trupanion
By: Leah
PROCESS WAS SIMPLE
PROCESS WAS SIMPLE
Insurer: Trupanion
By: Christine
Easy sign-up
Sign up was easy
Insurer: Trupanion
By: Jessica
Trupanion is so convenient and easy to use the billing system.
Trupanion is so convenient and easy to use the billing system. I can do it online, or paper and mail it in. Since I am a senior, I find it easier to fill out a form and mail it in by the post office. Also, the turnaround time is very fast and the service people on the telephone are exceptionally helpful, efficient, and friendly. Their professional attitude and cheerfulness is wonderful to work with.
Insurer: Trupanion
By: Stephen
Terrible claim service
I paid my monthly fee electronically through bank withdrawal. I submitted my first claim electronically, a photo accompanied by the proper docs. A while later a response came - they my photo was to blurry. Wasn't blurry on my end. Then they needed a paid receipt. The second paper showed the bill was zero balance. Then they wanted a bank receipt. I threatened with my lawyer, fraud and BBB, cancel my Pet insurance and return my premiums as this was timely and now months of frustration. They cancel and tell me to submit. I sent them the paperwork through snail mail. They declined one item. I understood but the entire claim. Again I contested. another letter and I am still waiting. this has been going on for months and absoring hours of my time. I do not recommed this Pet insurance company. Others are more reliable.
Insurer: Pets Best
By: Bettie
Vet treatment paid by Trupanion
Fast and efficient processing of payment
Insurer: Trupanion
By: Esther
Pleased Pet Mom
I changed to a vet who does not file claims directly. So when I made my claim, I was pleasantly surprised with the ease of submitting it, and the response time.
Insurer: Trupanion
By: Eileen
It was very easy and fast!
It was very easy and fast!
Insurer: Trupanion Canada
By: Natassja
the process smooth and quick
the process smooth and quick
Insurer: Trupanion Canada
By: Allan