Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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Simple to use
The process was simple
Insurer: Trupanion Canada
By: Nicole
She is a small dog so better to be safe
I was not sure if it went threw Web sight for me was a little hard
Insurer: Trupanion
By: Nicole
Easy and Fast!
Easiest time Iâve ever had signing up for insurance.
Insurer: Trupanion Canada
By: Michelle
Love them
Very easy to enrol. Everything was explained. When I called customer service they were very friendly
Insurer: Trupanion Canada
By: Betty
Quick and Easy
I signed up through State Farm. The agent I spoke with made it easy and answered my questions.
Insurer: Trupanion
By: Karen
The application was simple & easy.
The application was simple & easy. I was approved within minutes after filling out the application.
Insurer: Trupanion
By: Penny
Emergency Vet Exams not covered, and Co-Insurance is! READ the FINE PRINT!!!
Two weeks ago, my dog was attacked by a large unleashed dog while being walked. She was bit, and had several serious lacerations on her neck, requiring the insertion of a drain, several stitches, medications and a 2-day hospital stay. The cost of it all came to $787.64. My plan provides for a $500 deductible, with an 80% reimbursement percentage, so I assumed my reimbursement would be $230.11 (80% of the $287. 64 allowed after subtracting my deductible.). To my utter shock, I received a completed claim notice advising me that I would receive a total of $17.32 on my $787.64 claim! I immediately called and was told that the $141 “emergency exam” charge was not covered. The policy exclusion does in fact list “veterinary exams,” although it does not state “emergency veterinary exams,” which this one was listed as by my vet. I interpreted the exam exclusion to mean routine examinations, as I’m guessing most people would. After all, how can a veterinarian be expected to treat a badly injured dog brought in as an emergency without first ascertaining the type and degree of its injuries? Would it have been preferable for her to take xrays, or do a CAT scan, or even surgery without examining my dog to insure there was nothing more serious going on? Of course not…yet these more invasive diagnostic procedures would have been covered. Then to add insult to injury, I was advised that of the $646.64 allowable charges ($787.64 minus the $141 emergency exam), I had a co-insurance obligation and was required to pay 20%, or $129.32 before subtracting the $500 deductible. In other words, $129.32 would be subtracted from the $646.64, giving me $517.32. After subtracting my $500 deductible from this amount, the reimbursement for my $787.64 fee would be $17.32. I am not challenging this later charge, as I clearly did not pay attention to this little bit of very expensive and confusing fine-print in the policy! But I find it interesting that none of the so-called pet insurance review sites ever mention it under the list of policy “cons.” And, by the way, this is not a standard requirement of all pet insurance companies (see Embrace, for instance), so I encourage pet owners to read the fine print more carefully than I did before deciding on a plan. And to take Healthy Pets off the list of “one of the best.”
Insurer: Healthy Paws
By: Laura
Latest 1 comments
Laura, We’re so sorry that you baby was attacked and injured by another dog. We do our best to be transparent regarding the limited exclusions of your Healthy Paws plan. Those exclusions are pre-existing conditions, preventative/routine care, and the office visit fee (vet exam, emergency exam, recheck or consultation).By making these limited exclusions part of the pet parent's financial responsibility, it allows us to offer a complete accident and illness plan at an affordable monthly premium. We also make every effort to inform our clients on how our reimbursement calculations work. We include this information (including examples) on our website within our "Frequent Asked Questions" page. Our process for calculating reimbursements is approved by each state's Department of Insurance and are based upon the deductible/reimbursement level a client chooses at enrollment. As with any policy with a deductible, that deductible must be met before any claim reimbursement.
Avoid petsplusus
Pay for asong as you like once you make your first claim then they ask for your let's medical history since birth... Fine but should have asked me from the moment I started paying. I provide all medical history and now again they tell me I need proof that from my previous insurance that I have left them... I left them a year ago. This has been just a circle of heada he's and extremely slow response. I highly do not recommend.
Insurer: Pets Plus Us
By: Gino
Trupanion - Friendly, Thorough, & Fast
We have had several claims recently and we received payment for the covered amounts from Trupanion within a week. Needless to say we are very happy with such a fast turnaround as it really helps with keeping our budget under control.
Insurer: Trupanion Canada
By: Albert
Good Pet Insurance Plan
It was very easy dealing with Trupanion. Everything that I was unable to do was done for me by Trupanion. Everything should be this easy in life. The reimbursement was sent to my checking account and was done in short order. Trupanion employs very caring and very competent people.
Insurer: Trupanion
By: Frederick