Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Fast reviews and reimbursement !
Fast reviews and reimbursement !
Insurer: Spot
By: Edward Ung
Quick reimbursements
Quick reimbursements! Take a picture of your receipt from the vet. Send it via the app. Within days the reimbursement is in your account.
Insurer: Spot
By: NoreenMc
Filing on line was easy and processing…
Filing on line was easy and processing of payment was timely.
Insurer: Spot
By: Rosie Schiavone
Awesome experience with Healthy Paws
I can’t believe how fast I was reimbursed for my dogs surgery. Submitted the receipts on Monday morning and received confirmation and direct deposit on Wednesday. Thank you much for the great service.
Insurer: Healthy Paws
By: Michael Wilson
Reimbursement for TPLO
Quick turnaround and review of surgery documents. Great company and experience.
Insurer: Pumpkin
By: Todd
Process was very simple and the results…
Process was very simple and the results were very quick.
Insurer: Nationwide
By: customer
quick and easy to use
quick and easy to use. super fast and responsive. Fair reimbursements. Recommend healthypaws immensely. Saved us with a dog going through cancer.
Insurer: Healthy Paws
By: Brad Yoo
Although Bernie was a healthy dog for…
Although Bernie was a healthy dog for many years, he became very ill in the last 6 months of his life. Healthy Paws responded quickly when I began making claims and always paid quickly and conveniently directly to my account. Website was easy to use (after the first time when I was figuring it out).
Insurer: Healthy Paws
By: Sue Stoll
Efficient, poactive and value for money
We have been paying our insurance for our cat for 8 years and never made a claim. Unfortunately in the last 3 months we have had $10k of vets bills. Healthy Paws have been incredibly efficient and response. Within 3 days of a $6k invoice it had been processed and was in my bank account with no questions asked! My only small issue is that you have to put your claims in within 90 days of the vet visit which I wasn’t aware of so I did miss out on one claim for last year.
Insurer: Healthy Paws
By: Callum Gordon
Overpayment Hassle
I submitted my pet’s prescription strength dog food and recommended supplements and they were approved by your staff. I continued to submit receipts since the products were approved by your staff. Then I receive a letter that there was an overpayment. I paid the amount in question. I then receive another letter; which, included the dates from the prior letter along with one additional date but the previous amount was already taken care of. Your company cashed the check. I called to explain the situation and was told it was being routed to the right person and I would get an email with the correct amount due. Weeks went by. Never got an email. I called numerous times and sent several emails explaining the situation. No one could do simple subtraction and confirm I only owed for the last date in question. I then received one final letter, called the company again, and finally got the situation resolved. It was a very lengthy, annoying process that was entirely your staff’s fault. I am not sure why the products were continuously approved. With all of the hassle you caused me it would have been nice if you just took the loss since it was your fault. Now I’m submitting receipts for items that are totally unrelated to preexisting conditions yet they keep getting denied. It is beyond frustrating.
Insurer: MetLife
By: customer