Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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online tool doesn't work, horrible support
I created my home and auto quotes online, tried to buy the policy and got a generic "oops something went wrong" error on their site. Called them and they suggested to clear cache/cookies, and to try an incognito window. did all of those, none worked. Tried another browser, same problem. Called them 3 times for help. Nothing. Tried one more time and the agent said they have to escalate it to next level support which would take 14 days. FOURTEEN DAYS! I started this process two weeks before my policy renews at another provider thinking I'll have plenty of time...nope. So the agent says "ok, I suggest you look for coverage elsewhere" Wow. Is there any insurance company that doesn't suck?
Insurer: Sonnet
By: Jason Little
This company is a scam. AVOID at all costs.
This company is a scam. I just realized that they have not paid a single claim since we signed up with them. They are claiming that every time we have to visit a vet its due to pre existing conditions, even though the vet says there's no indication of pre existing condition connection. And the appeal process is BS. there's been no follow up. We've been paying $167.57 per month for several years. What an absolute joke.
Insurer: Embrace
By: Nikita L
Super easy
It was really to get an estimate for my dog's insurance. The required details were pretty straightforward.
Insurer: MetLife
By: Arcenis Rojas
It was east to get insurance online.
It was east to get insurance online.
Insurer: MetLife
By: V Marvin
Don't bother with this insurance
I give them a big fat 1 star. This company is very quick to take your payment but when it comes time to reimburse a policy holder they find any and every reason possible to not pay out. For an organization that says they help pets I would have thought better of them. They will not be getting anymore of my money ever.
Insurer: ASPCA
By: David Pogue
Professional and expedient!
Customer service was excellent and guided me though the process to complete submittal. Near instant feedback and payment. Super easy to submit a claim. Unbelievably quick!
Insurer: Trupanion
By: Christopher Heczko
Quick and easy process and refund…
Quick and easy process and refund received.
Insurer: MetLife
By: GHP
MetLife is easy to use
MetLife is easy to use. You just upload the invoice and doctors notes and they get back to you within weeks with a deposit that goes right into your account once approved.
Insurer: MetLife
By: customer
could not pay with credit card
could not pay with credit card
Insurer: MetLife
By: RAFAEL SALVADOR REQUENA BRACHO
i needed coverage to start immediately
i needed coverage to start immediately, not 3 weks from now....please do not start payments
Insurer: Nationwide
By: customer