Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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With Smoochie's Thanks
Once I was able to get my claim documents compressed to a small enough file size to submit them, I received confirmation and approval within 48 hours. It was a tremendous help at a time when the cost of chemotherapy puts a strain on finances. Thank you.
Insurer: MetLife
By: Tyler
My experience with MetLife has been…
My experience with MetLife has been great! The app makes it easy to submit claims and payment is quick. I’m so glad I got this coverage for dog.
Insurer: MetLife
By: Online shopper
Very quick turnaround with processing…
Very quick turnaround with processing claim and payment.
Insurer: MetLife
By: customer
Patient people
Patient people. Fast reimbursements. Cost needs to come down more for each pet.
Insurer: MetLife
By: customer Joan Vial
So glad I have this pet insurance
So glad I have this insurance. I had a medical emergency on my 1 1/2 year old dog. The first emergency room could not do the needed surgical procedure and they had to call around and find one that could bring in specialist (in the middle of the night) to do the needed surgical procedure. There were hefty bills from two different pet emergency care centers. Both claims were paid in under a week with the money deposited in my bank account. While there is still some out of pocket costs (copay and exam fees), having the pet insurance plus simple, fast processing and payment was a huge relief and ease of very large vet bills. What really counts is my girl is doing great and on the mend thanks to outstanding emergency veterinary care.
Insurer: Healthy Paws
By: Alyson Lyons
Great company
Great company. Super fast payment.
Insurer: MetLife
By: customer
Charging me extra fees when I did my due diligence to update my payment method last year
I already provided payment update last year but when the new year came it reverted back to the old payment method. And charged me further addition fees because I’m updating my payment method when I specifically told the agent before not to use the old payment method.
Insurer: Nationwide
By: customer
I am adding a pet to an existing policy…
I am adding a pet to an existing policy and am not seeing a multi-pet discount. I will expect to see it reflected once I receive the final documents else I will be calling to have that rectified.
Insurer: Nationwide
By: customer
easy sign up process and fast coverage
easy sign up process and fast coverage
Insurer: MetLife
By: ADRIAN MARTINEZ
It was very easy to get for Tigger.
It was very easy to get for Tigger.
Insurer: MetLife
By: Ruth Andrade