Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

12,741 total


Verified November 01, 2025

Submitting claims

Submitting claims I took my French bulldog for a wellness check, and she tested positive for Lyme disease. She needs additional blood work and medication. The claim submission process was straightforward, and the claims were reviewed and reimbursed within the same week. I trust MetLife to always be there when my pet needs extra care..

Insurer: MetLife

By: Sandy

Verified November 01, 2025

Easy process to get reimbursed.

Easy process to get reimbursed.

Insurer: MetLife

By: Darren Fong

Verified November 01, 2025

Got a notice of payment only a week…

Got a notice of payment only a week after submission. Check is in the mail!

Insurer: Spot

By: Kristina Schlosser

Verified November 01, 2025

They listened to what I said and…

They listened to what I said and investigated my payments. They corrected their error and I received what I was supposed to receive.

Insurer: MetLife

By: Mae’s owner

November 01, 2025

Integrity

i continue to be impressed with the integrity and speed of reimbursement from Embrace Pet Insurance.

Insurer: Embrace

By: CarolTheArtist

Verified October 31, 2025

Quick reimbursement

I submitted my expenses and had reimbursement so quickly.

Insurer: Pumpkin

By: Lisa

Verified October 31, 2025

Payment was quick and efficient!

Payment was quick and efficient!

Insurer: Spot

By: Nancy Mccue

Verified October 31, 2025

I like how quickly you send a check as…

I like how quickly you send a check as soon as I put in a claim. Everything goes in so nice and smoothly.

Insurer: Pumpkin

By: Menyon

Verified October 31, 2025

Metlife pet insurance - EZ and Affordable

Applying for the pet insurance cover was easy, fast and rate was way better than my previous provider.

Insurer: MetLife

By: Anthony Ialeggio

October 31, 2025

Amazing pet insurance

Amazing pet insurance. I now have peace of mind where my 3 dogs' health is concerned. I know I can get them the treatment they need when they are sick or injured. I am always reimbursed in a timely manner.

Insurer: Pets Best

By: Robin Rodriguez

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