Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Could not find area to enter employee…
Could not find area to enter employee based discount
Insurer: MetLife
By: Susan Roland
Very thorough and timely with payments
Very thorough and timely with payments
Insurer: MetLife
By: Sue G.
After my insurance almost doubled
After my insurance almost doubled, I requested to cancel. I then did so in writing, not once, but twice. You refused to take it. I therefore had to stop my vacation in another country to call, multiple times only to be told I had to fill out a form. I therefore had to walk to get internet and charge my computer to do so, only to learn from a supervisor that the emails should have been good enough, basically I was lied to in an effort to continue charging my credit card. Even if we could work out a new policy, I will not give money to a company that can't tell the truth. PLEASE STOP SENDING ME EMAILS
Insurer: MetLife
By: customer
Easy to file claim
Easy to file claim. Very speedy reimbursement
Insurer: MetLife
By: Mary B
Timely and easy process
Timely and easy process
Insurer: Trupanion
By: James
Great service made a rough time much easier
Your response to my claim was prompt and efficient. Unlike an insurance company I'd had for a previous pet you contacted my vet yourself rather than making me send you a bulk of paperwork on Shelby's procedure. Payment was speedy and as specified in the contract.
Insurer: Fetch
By: Sandi
Glad I picked this company
This company has been great. Easy to submit forms and if you need to talk to someone they are compassionate and knowledgeable.
Insurer: MetLife
By: Valerie
Fast reliable great
Fast reliable great
Insurer: Nationwide
By: customerbubba