Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

12,741 total


Verified November 02, 2025

I love MetLife Pet and will never be…

I love MetLife Pet and will never be without them again. All three of my cats have had medical emergencies that I have had to use them for. They are wonderful to deal with and they reimburse in a timely manner. Thank you MetLife Pet. We love you. 😻💕😸

Insurer: MetLife

By: Clover, Tildie, and Addie

Verified November 01, 2025

I just got Spot insurance this year

I just got Spot insurance this year. I have already had to submit claims for my 2 year old dog☹️ The claims process has been very easy and payment received back has been quick. I do pay a higher amount monthly, but it has been absolutely worth it.

Insurer: Spot

By: Tara H.

Verified November 01, 2025

Website is easy to file claims and…

Website is easy to file claims and disbursement is done in a timely manner.

Insurer: MetLife

By: Shiloh's Mom

November 01, 2025

I just insured our new kitten that we…

I just insured our new kitten that we got and the process was very easy and fast and the cost is nicely laid out , so far I am happy , let’s see after I use it.😃

Insurer: Embrace

By: Susan Goskowitz Tomka

Verified November 01, 2025

excellent and prompt service

Easy claims process, excellent customer service and quick payments. Claim was processed and paid in 2 days.

Insurer: MetLife

By: EAH

Verified November 01, 2025

Great customer service,quick return.

Great customer service,quick return.

Insurer: MetLife

By: Bob Cembor

Verified November 01, 2025

Quick turn around

Quick turn around

Insurer: MetLife

By: customer

Verified November 01, 2025

We love MetLife’s ease of use!

We love MetLife! It is nice that our expensive prescription dog food and steroid prescription are covered because our pup gets what she needs every month to be healthy without breaking our budget. It is so easy to submit claims and the money goes directly into our checking account. Thanks for all your hard work!

Insurer: MetLife

By: Shelly L

Verified November 01, 2025

Very quick and very easy process!

Very quick and very easy process!

Insurer: MetLife

By: Dave Curry

Verified November 01, 2025

Fast and easy

Fast and easy

Insurer: Embrace

By: Aloise Angela

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