Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
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Claim got paid, and it was fast
The claim process was fast and fair. My vet submitted the claim, I got an email telling me that it was under review, then an email telling me it was approved and the amount I would get. Very easy. Worth it.
Insurer: Embrace
By: Judy
Healthy Paws delivers what they say they will
Healthy Paws delivers what they say they will. Their website lets clients easily compare costs for various annual deductibles and reimbursement percentages. Once the policy is active, they pay what they say they will, no hassles, no arguments. The website makes it easy to submit claims, you can even set it up to have the reimbursement checks deposited automatically into your bank account My 95-lb dog recently underwent extensive surgery for a torn cruciate ligament in her knee, and not only did Healthy Paws cover all the expenses related to her surgery and hospital stay, but they cover all her rehabilitation (physical therapy, underwater treadmill) which is making all the difference in her quick and strong recovery. When I tell our veterinary care professionals that I have Healthy Paws insurance for our dogs, they are always visibly relieved, because they know I will encourage them to do what is best for my pet, even if it is expensive, because I have the support of a great insurance company behind me. The only suggestion I have is that they re-evaluate what they consider "experimental treatments" (which are not covered under their policies). Stem Cell Therapy is becoming more mainstream, and it would be better for my pets if I could consider that type of treatment if the need arises in the future.
Insurer: Healthy Paws
By: boo
Promptness in responding to payment.
Promptness in responding to payment.
Insurer: Trupanion
By: Galen
Thank you for being there
Take one stressed-out insomniac dog momma, one four-legged cancer patient sleeping peacefully by the bedside, and one email opened at 3am saying my premium payment didn't get processed... that's the perfect recipe for loving Trupanion's 24/7 support. I can rest assured that my fur baby's treatment remains covered. Thank you for being there for us!
Insurer: Trupanion
By: Kate
Claims were payed quickly and the whole process was very easy.
Claims were payed quickly and the whole process was very easy.
Insurer: Trupanion
By: Dakota
You guys are the best of the best.
You guys are the best of the best. Made it painless to get us our refund with a hassle.
Insurer: Trupanion
By: Eliud
The process is so easy!
The process is so easy! We didn’t have to do anything after the Vet submitted all the paperwork and the reimbursement was turned around so quickly!
Insurer: Trupanion
By: Cindy
Gum is toxic
Who new Trident gum was toxic to pets, I did not until my chiweenie Gracie got into it. My Chiweenie Gracie ate some Trident gum, I was not certain if it was toxic so the 1st thing I did was call the FREE 24 vet helpline that is provided with my insurance. I was advised to get to the hospital immediately as it is toxic and they even gave me a case number for the vet to call. Gracie did need to stay overnight and my bill ended up being around $1500. Because my deductible was already met for the year with my routine benefits like flea and heartworm all my vaccine and even anal gland expression I received the full 90% reimbursement for the claim, and I got it back direct deposit into my bank account within 10 days. If you are a pet parent like me, Nationwide pet is the only insurance company that is all inclusive and worth every cent I pay them.
Insurer: Nationwide
By: Michele