Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
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quick response
We always great immediate response for any questions we have about our claims and quick payment for any claim we send in.
Insurer: Trupanion Canada
By: Leonard
Easy
I called because I lost the check you sent me. I felt terrible and Jennifer made me feel better. She also asked how Emma was which I truly appreciated. The process to file a claim is so easy and convenient. Thank you.
Insurer: Trupanion
By: Laura
Very good
Trupanion has been very good to us, they even put up with my late payments, still trying to get used to living on 2 payments a month being retired! Thanks everyone, we love our 4 legged "Kid" and you are there when she needs medical help! Thanks linda & eddie and madam sophie too... Of course!
Insurer: Trupanion
By: Edward
Your system to submit and process claims is so smooth and quick.
Your system to submit and process claims is so smooth and quick. WE are missing one of the responses... as I submitted four claims this last round. Can you please let us know the status of Claime #2953265. Thank you
Insurer: Trupanion
By: Trevor
you pay what you say
you pay what you say quickly and I love that you will pay the vet clinic directly
Insurer: Trupanion Canada
By: Barb
Best Thing I Ever Did for My Beloved Stanley
When we adopted Stanley the first thing we did was get pet insurance. I never wanted to be in a position of not being able to take him to the vet to receive the care he needed because I didn't have enough money. We've had the insurance for almost three years and I've needed to use it three different times. They were always friendly and helpful in reimbursing us for the expenses incurred, in accordance with the policy. The money is even deposited directly to my bank account as soon as it was approved! Thank you so much for everything you do!
Insurer: Pets Plus Us
By: Ginny
Got it taken care of and a couple of minutes
I spoke to Peter today because I had to change our method of payment. He was very helpful and we got it taken care of and a couple of minutes. Tell him thank you. :-)
Insurer: AKC
By: Teri
Pay quickly and according to policy.
Pay quickly and according to policy. No hassles!
Insurer: Trupanion
By: Christina
Trupanion has always been there for our dogs when we needed it.
Trupanion has always been there for our dogs when we needed it. Great customer service and prompt payment processing, which results in happy pet parents! Thank you for all that you do for pets and pet owners. :)
Insurer: Trupanion
By: Stacey