Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Great for my Fur Baby
I've only have positive things to say!! So far, so good! The initial setup was a little confusing but once it was setup it's been a breeze. I love the ease of the online app!
Insurer: Figo
By: Michelle
Well worth it
I did lots of work comparing many insurance policies and companies and Figo came out on top. I purchased the 100% coverage and could not be happier, especially since my pup had to have emergency surgery after eating a cloth toy. A few months later she was attacked by another dog and had to have an emergency appointment to stitch her up. Figo has an app which is super easy to use. I've had to make 2 major claims so far and they have been wonderful about refunding me promptly.
Insurer: Figo
By: Darby
Best decision I made!!
Amazing! Effortless claims, no disputes, best decision I made choosing this for our Irish wolfhound puppy. All online, scan your claim in , receive a check a few weeks later !
Insurer: Figo
By: Linda
Fast response time!
Trupanion is always so fast to email me with all the invoice refunds and many more. I am always so happy and appreciate Trupanion a lot. Yes, it is more expensive per month as it ages but it is worth it with my Roxi dog! This is the first time I could call you about the Gentle Vet invoices that were not being sent well to Trupanion since they had different customers. So I appreciate all you could help me with and calling the Gentle Vets! Hope Gentle Vet does it back to normal to Trupanion. Thank you very much. Much Aloha, Lindy
Insurer: Trupanion
By: Lindy
Great service
I have had Trupanion insurance on my dog Dixie for 7 years and have always received great service and timely payment. Thank you for being there for us!
Insurer: Trupanion
By: Lynn
Very pleased
We haven't had many occasions to contact Trupanion but we have always been very pleased with the service when we have had a question. Camille did an excellent job of helping us this time. She was friendly, attentive and worked hard to get us an answer to a question we had about our billing. It was a pleasure dealing with her.
Insurer: Trupanion
By: Susan
First claim-very pleasantly surprised by how easy
It's been 10 years since we had pet insurance and at that time, had another carrier. Cannot believe how quickly they followed up on our first claim. Especially surprised considering our vet visit was 12/21 and our vet sent in the claim. We received an email notification regarding reimbursement 12/28. Had issues logging in to see the results since could not remember password. Agent reset by phone and answered all questions that I had. Even though we're on the west coast, their customer service hours are convenient 8:30 am to 8:00 pm EST.
Insurer: Embrace
By: Pamela
Fast, profesional and polite.
Personell on phone was fast, profesional and polite. Always a great experience calling and getting insuranced paid, in one word smooth. No headache, no hassle, no hard accent to understand.
Insurer: AKC
By: Matthew
Problem not resolved
Couldn't resolve my problem to change my payment plan
Insurer: Trupanion Canada
By: Lorraine
Easy and Reliable
Our 1 year old dog Charlie decided to surprise us this Christmas by eating a glass ornament. We had to take him for emergency surgery and two follow up x-rays to ensure that the glass that made it out of his stomach and into his digestive tract passed through safely. The care totaled around $4000. It was very easy to submit the paperwork online. Embrace covered all three claims and we were reimbursed 80% via direct deposit within a week of each claim--well before our credit card bill for the veterinary care was due. This coverage really saved our Christmas!
Insurer: Embrace
By: Allison