Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
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Figo was easy to use through the app and payments were made in a timely fashion.
I used Figo for bath my dogs for some emergency work last year (2017). It was easy to use throughout the app and uploading documents even with a screen shot was great. Payments were made between 3-4 weeks. I even got my girlfriend to switch he dog over due to my rave reviews. Keep up the great work!
Insurer: Figo
By: Todd
Nice reps
I always get some one that is so nice. And Trupanion pays very fast. Thanks Trupanion
Insurer: Trupanion
By: Mary
I love your company!
I love your company! Always the most pleasant people to talk to when I call and always the quickest turnaround on payment. I've told all my friends about your pet insurance and how unbelievably happy I am with my coverage for Seth. You all ROCK!!!!!
Insurer: Trupanion
By: Tracy
Very professional.
Michael was very professional and handled my transaction efficiently.
Insurer: Trupanion
By: Stacy
Covered surgery
It was great that Trupanion covered 90% of my dog's spinal surgery because I wouldn't have been able to afford it otherwise. But I am now strapped with very high bills for rehab & was never told that rehab was a separate monthly fee upfront or I would have paid it.
Insurer: Trupanion
By: Randi
Deductibles
I was told my pets care would be covered and not reminded of my deductible. I paid $340 for my pets care thinking I would be reimbursed and then I wasn't. I'm a student and now I'm having trouble paying my other bills. If I would have known this I would have waited. Pretty upset
Insurer: Trupanion
By: Allison
Quick Claim Payment, comprehensive Coverage
My Egyptian Mau recently had a lipoma removed. Having pet insurance certainly made it easier to make a prompt decision, and I believe it saved us all pain, suffering, and expense. While Healthy Paws does not cover exams, its coverage of other expenses is comprehensive, including prescriptions. It has a streamlined claims process and prompt payment. I am very happy that I insured both my Maus with Healthy Paws.
Insurer: Healthy Paws
By: N.C.
FIGO lets you worry about your furkid, NOT how much money you'll have to pay
Accidents always seem to happen at the wrong time financially so I have pet insurance. That way when something happens, money is NOT a factor in whether my pet is helped or not by our Vet team. I have two very happy Labs that are still in the Lab puppy age (2 and 4). They play hard and they get hurt at times. FIGO to the rescue! I am so grateful that FIGO has quick turnaround with reimbursements as well as a simple-to-use interface on the web. Not to mention awesome CSRs who are friendly and empathetic. Great company - I am so happy I have this safety net!
Insurer: Figo
By: Marla
Best Pet Insurance
FIGO is the best. So easy to use the web site. Easy to file claims, easy to view claims and quick repayments.
Insurer: Figo
By: Mindy
Slow at processing claim but well worth the wait.
My dog started to violently vomit and never has before throughout the entire time I've had her. I took her to the doc ASAP and she was diagnosed with acute pancreatitis. The bills were somewhere in the range of $6 - 700, which I didn't have at the time. I received my claim back from Figo a few weeks later, eternally grateful! The only downside was that it took a while to process because we had adopted my dog from a shelter. Since I had never filed a claim before and only had taken her to the vet once since we got her, I needed more documentation on her prior health history.
Insurer: Figo
By: Bryan