Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
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Very pleasant
Nicole was very pleasant and very helpful with my request to change the monthly payment due date.
Insurer: Trupanion
By: Eileen
Extremely helpful
She was extremely helpful in identifying why my monthly rate went from $73 to $144. It's the huge increase that was a shock I was not happy about interacting over! I now have the lowest monthly payment possible of $59 with a $1000 deductible. I'm going to look closer at what others are offering. My interactions with Trupanion have always been great.
Insurer: Trupanion
By: Barbara
Quick response & reimbursement.
Quick response & reimbursement.
Insurer: Trupanion
By: Josephine
My vet submitted claim
My vet submitted claim and someone from Trupanion contacted me that the claim was accepted. Once my dogs surgery was over, the cheque arrived quickly.
Insurer: Trupanion Canada
By: Pam
I just think it makes sense to have insurance on your pet.
I just think it makes sense to have insurance on your pet. I find making a claim with you is extremely easy and the payouts are quick.
Insurer: Trupanion Canada
By: Linda
No hassle getting reimbursed as promised and a fast turnaround.
No hassle getting reimbursed as promised and a fast turnaround.
Insurer: Trupanion
By: Richard
I was sitting on a bunch bills
I was sitting on a bunch bills from when I took my fur baby into the Dr because he was having issues and I decided to turn the bills in for a claim,it was the complete opposite of what I thought was going to happen. I deal with employees insurance all day for my job so I know insurance companies do NOT like to pay out and they will fight you for everything. Not only did Trupanion do the complete opposite of that they- paid everything and automatic deposited my money in less then a week and it was the first time I ever made a claim. I AM so happy that I picked trupanion as our insurance on our fur babys!!
Insurer: Trupanion
By: Lisa
Lovely caring people.
Lovely caring people. Always quick payment.
Insurer: Trupanion
By: Patricia