Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,202 total
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Takes a long time to fax paperwork
The only problem I have is it takes for ever to fax the paper work. I keep getting error messages. And after 4-5 tries it goes through.
Insurer: Pets Best
By: Nancy
The automated process is wonderful.
Whenever I talk with one of Trupanion s representatives they act like they really care about my pets. They also are very ready to help. The automated process is wonderful. Now I just scan and send and the money appears in my bank account soon thereafter. I wish my own medical insurance experience was so good.
Insurer: Trupanion
By: Michele
reimbursement is amazing.
Turn around from claim issue to reimbursement is amazing.
Insurer: Trupanion
By: Linda
Great customer service
Great service. Fast payments. Afforadable
Insurer: Nationwide
By: Peggy
Easy, clear and fast!
I'm really happy with Nationwide. This is our first time using pet insurance, and the app makes it so easy and fast to submit claims, and we have already received a few reimbursements. So far, so good!
Insurer: Nationwide
By: Jennifer
Love your service, but I miss being able to pay the premium via my pay check in place of having to pay it all at once.
Great service, I miss being able to pay via payroll in place of one lump sum.
Insurer: Nationwide
By: Deborah
Excellent Customer Service!!!!
Excellent Customer Service!!!! They always ask about Harlow. Payment Express Rocks!!!
Insurer: Trupanion Canada
By: Maria
Great insurance with easy filing of claim and quick pay.
You never know how glad you are to have insurance until you need it. When my four year old fur baby was diagnosed with bladder crystals, nothing but surgery would fix the issue. She is great now and Nationwide made the experience so much easier by having easy online claim filing and quick approval turnaround. And, once approved, the payment arrived in days. To anyone who thinks insurance is an unnecessary expense, just wait until you get hit with a big surgery bill. I’ve had insurance with my previous animals and will never be without it. GREAT JOB NATIONWIDE! Thanks for being there for my little girl.
Insurer: Nationwide
By: Brock
Cami is feeling MUCH better.
Cami is back to playing ball and frisbee and continues to do more with her leg each week. I'm really happy with my insurance experience and I will definitely renew for next year. You paid me within the guidelines that you promised and it was pretty seamless. This is my first dog in nearly 20 years (we've had many cats) and I have never purchased insurance for my pets before. What a great introduction to pet insurance!! Thank you for everything and Cami says thanks,too!
Insurer: Nationwide
By: Linda