Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,202 total
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Could not ask for more
Incredibly rapid processing (2 days) and reimbursement (1 week via direct deposit). Reimbursement was exactly what I was expecting. Could not ask for more efficient service. Very happy camper.
Insurer: Pets Best
By: Marian
Very satisfied
I was so worried when my puppy started limping and the diagnosis was surgery and then the cost was $2500 so I did a pre authorization and got approved before setting the surgery date and it all went smooth I had a check in the mail 2 days after the claim was approved. Very satisfied
Insurer: Pets Best
By: Chelsea
Prompt claims process
Had my dog into the vet for check-up and spaying. Claim was submitted and paid promptly.
Insurer: Pets Best
By: Pat
Streamlined claims process
The website is very easy to understand, and the claims process is streamlined. I took a picture of my vet bill, attached it to the claim, and within a week or less had a check in the mail.
Insurer: Pets Best
By: Heather
Pets Best did a very good job
Pets Best did a very good job with my recent claim for my dog, Phoebe. I faxed my claim on a Monday and called on that Thursday to see if they had received it and the claim was not in the computer yet. However, the next day I had an email saying it was received and being processed. The next week I received the information as to how much was due to me and would be deposited in my checking account. It was there in just a couple of days. I am very pleased this experience. Thank you.
Insurer: Pets Best
By: Vicki
Always quick to process
Always quick to process claims and customer service is great!!
Insurer: Trupanion
By: Breanna
Online services works great!
A very user-friendly website, all the information is right there. The claim was processed very fast and the reimbursement was also applied to my account very fast.
Insurer: Nationwide
By: Nicolas
The best pet insurance
We had this insurance since my dog has been a puppy. I've been always satisfied with the service. Payments are done quickly and I don't run into any issues. I would highly recommend this insurance to every pet owner.
Insurer: Nationwide
By: Iwona
Excellent pet insurance
I’ve been signed up with Nationwide for about two years and it was a great decision. Once claims are filed, they are reviewed quickly and reimbursement is timely. Great piece of mind when having a pet.
Insurer: Nationwide
By: Lisa
Very pleased
I was very pleased at how fast and easy it was to put my claim in and get my reimbursement. Very happy I have this insurance.
Insurer: Nationwide
By: Melissa