Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Thank You Trupanion!!!
Trupanion paid their share of our dog's medication and we GREATLY APPRECIATE IT. Also, they paid the doctor's office so we only paid them what we owe.
Insurer: Trupanion
By: Alene
What more could you want?
Easy claims and quick payments! Love you guys!
Insurer: Trupanion
By: Janet
Easy and quick claim processing
Everything was straightforward and easy to handle online. No surprises my dog's surgery was covered just as I had expected and the check came very quickly.
Insurer: Trupanion
By: Anne
Saved my cat's life.
Reimbursement was quick and painless. Gave me the confidence to seek out the best care for my cat that I would not have otherwise been able to afford..
Insurer: Healthy Paws
By: Robert
Crooks
Classified my claim as a preexisting condition. This was the first time my dog been seen by a vet other than for shots, so it doesn't fall into the legal definion of pre-existing condition since it was not diagnosed or treated prior. After appealing twice I get the same answer that it is pre-existing. I'd rather save my money for the $8K surgery I will now have to pay for rather than sue them.
Insurer: Pets Best
By: James
Amazing Customer Service
The customer service at Nationwide is outstanding and truly one of a kind. They care about my pet just as much as I do. Filling out claims is super simple and straightforward and payments are always very timely. I highly recommend Nationwide Pet Insurance to all of my pet owning friends!
Insurer: Nationwide
By: Kari
I would like the insurance company to pay for prescriptions.
I have been well satisfied wi the insurance claims process and payment. I would like the insurance company to include prescriptions.
Insurer: Nationwide
By: Rodney
Very quick.
Trupanion is awesome! They don't waste any time. Where I took my dog does not take Trupanion so I had to pay the total bill. But Trupanion sent me my refund at a timely matter.
Insurer: Trupanion
By: Trycia
Could not have been easier
I used the app to submit my claim, a few days after I had a direct deposit in my checking account, it could not have been easier.
Insurer: Pets Best
By: Felix
We love this insurance!
We are so glad we got this insurance for all 3 of our cats we adopted 7 yrs ago. We decided to get it when they were kittens. It has been a real help when they go in for their annual physicals, dental cleanings and other procedures. Our Rebecca had to have 4 teeth pulled at the dental exam last month and we were surprised at how much we got back on that! It helps pay off that care credit card! It is so easy to file a claim. It takes just a couple of minutes and you are done. Then they direct deposit into your bank! Super easy! And they send birthday cards. They even sent an email checking up on Rebecca. How cool is that?
Insurer: Nationwide
By: Robyn