Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Easy to put in claim via phone and fast payment
Very easy claim process. Took a picture of the receipt with my phone and sent it in. Fast settlement
Insurer: Nationwide
By: Kimberly
No hassle pet insurance
Claim forms are easy to submit and fast service.
Insurer: Nationwide
By: Renee
Everything was seamless
I used the app to process my claim and it was seamless. My payment was direct deposit... again seamless
Insurer: Nationwide
By: Cindee
Too slow to pay claims
Thank you for chec6on Cocoa...just would appreciate quicker response times on the payment of claims. I am going to click "Yes" below, but really wish there was an "Undecided" button ;)
Insurer: Nationwide
By: Ronald
We were so thankful for Pets Best
We took our little dog Milo in to the Vet to check out a lump on his belly. It turned out to be cancerous. He went in to surgery the next day. The procedures were costly, but we were determined to do whatever it took to save our fur baby. We submitted the claims to Pets Best via the website. They acknowledged them right away and quickly processed the payments to be deposited directly into our back account. We couldn't have been more satisfied with the process. Thankfully, our little guy came out of the surgery cancer free! Great outcomes all the way around! We were so thankful for Pets Best wonderful service. Having the insurance was so worth it for these types of circumstances.
Insurer: Pets Best
By: Mertianna
Good insurance - trouble getting paid
The insurance is excellent and covers a multitude of preventive and other medical issues, however I received a reimbursement over a week ago and my bank still hasn't released the money. I received notice from them stating that the check may not be paid. I am still waiting for my reimbursement to post to my account.
Insurer: Nationwide
By: Roberta
Highly recommend!!!
My first experience with pet insurance. I did my homework and Pets Best seemed like the right choice and I was correct. Easy claim process and speedy payment right to my bank account. Highly recommend!!!
Insurer: Pets Best
By: Trish
An outstanding experience
An outstanding experience. Pets Best stood by us through very difficult times payment is always prompt. Excellent.
Insurer: Pets Best
By: Randall
Easy to submit online
I have been sending in my claims via website it is easy to attach a receipt for my dogs med's. to the claim form they always reply that they received it and that they are working on it and when I get my money posted to my account.
Insurer: Pets Best
By: Renee
Changes in paying out invoices
I noticed over the past year that you use to pay out invoices within a 2 week timeframe once claim has been submitted. Now you are paying them out monthly? This was one reason why I referred your company to other pet owners because of the quick pay turnaround. Why has this changed?
Insurer: Nationwide
By: Deborah