Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Vet Helpline was excellent in giving recommendations when I felt helpless.
I decided to call the 24/7 Vet Helpline because I felt helpless around 9 pm on a Saturday when my vet was closed. I knew the only option was to go to the emergency room if things were bad. Obviously I was on the fence about bringing her to the emergency vet because I was unsure how serious the injury was. There were no visible signs of an injury, but you could tell there was discomfort. After consulting with the helpline, they recommended going after reviewing all the symptoms and that waiting could cause more harm. Additionally, it would give me a sense of relief. Knowing that I had insurance definitely motivated me to go to the ER or I might have waited until the vet opened on Monday stressed out. I was reimbursed within two weeks which was fast for Nationwide. Normally, they can take 3-4 weeks.
Insurer: Nationwide
By: Esteban
Easy breezy claim process
Submitting a claim was super easy, and I received what was due back to me in a very reasonable time. Thank you Nationwide!
Insurer: Nationwide
By: Dora
Easy experience!
This was my first time filing a claim with nationwide. It was easy and painless and greatly reduced my stress level at a stressful time. Dog is 100% mended now and so is my bank account.
Insurer: Nationwide
By: Lauren
Easy to use web site
I fill out my claims online. It's easy and quick.
Insurer: Nationwide
By: Eric
Best pet insurance company
I have nothing but praise for healthy paws. Their insurance is top notch. The quick payments are second to none and the follow up emails shows they care about my cats. I researched many other insurances and am very happy I went with healthy paws, they do give you peace of mind and you don’t have to worry about giving your pets the best care because of cost.
Insurer: Healthy Paws
By: Andrea
Easy to submit claim!
Very smooth process. Being able to submit online is the best.
Insurer: Trupanion
By: Lisa
Expensive but easy to process
While expensive month to month, once I had a claim to file, the process was seamless and easy to do online and the check arrived within a week.
Insurer: Trupanion
By: Beth
Happy customer! ??
Refunds are fast and efficient
Insurer: Trupanion Canada
By: Kathy
Always a good experience
Trupanion has always been very fast in processing my claims. I love that I can email claims and have the money deposited into my bank directly.
Insurer: Trupanion Canada
By: Patricia
Easy claim filing
Thank you for making everything so easy, convenient and fast!
Insurer: Nationwide
By: bethannharker