Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,202 total
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A good investment
This was the first time I made a claim, so the process was slowed a little because trupanion had to gather my dogs records, but after that was done I was paid quickly.
Insurer: Trupanion
By: Arnold
Did everything online
Did everything online, at work. It was pretty easy and simple. The only update I'd like to see is, when uploading docs, I wish I could upload more than one document at once vs doing "two" claims.
Insurer: Pets Best
By: Chris
First claim experience was exceptional
this was my first claim experience with Pets Best and i would rank it as exceptional. Very quick, very easy and payment came with detailed explanation of what was covered
Insurer: Pets Best
By: Kristine
Service is great
Service is great claims are processed quickly
Insurer: Trupanion
By: Nancy
Did exactly what they said
Did exactly what they said they would do and took care of my dog. I even had my Reimbursement check in a week.
Insurer: Trupanion
By: Ryan
I have a dog with extreme
I have a dog with extreme health issues. Trupanion has been nothing but kind, available and trustworthy. Trupanion has always paid in a very timely fashion. Thank you.
Insurer: Trupanion
By: Joanne
Always been reliable
I have had trupanion pet insurance for 7 years. They have always been great to deal with. The ease of submitting my claim to the prompt payment from them makes my experience of having to deal with my pets medical issues a little less stressful. They are a company I will deal with in the future and I recommend them to all my friends and family.
Insurer: Trupanion Canada
By: Darla
Amazing Service
They processed the reimbursement and I got taken care of within 2 days. Our dog required a serious surgery and Healthy Paws helped us out big time. THank yoU!
Insurer: Healthy Paws
By: Joseph
Super convenient
I’m very happy with our coverage. The submittal and pay out pricess is so easy. Love the app!
Insurer: ASPCA
By: Lee
Easy process, quick reimbursement
I brought my dog in for a fecal exam, some vaccinations, and an overall wellness check. Upon the recommendations of the vet, we left the office with some medications. I was able to submit my itemized receipt and received almost a full reimbursement for the visit. I am very pleased with the service and process. It's quick and easy and I got a notification for a Chase payment soon after. Would recommend this to to any pet owner.
Insurer: Nationwide
By: Andrea