Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,202 total
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Glad I have pet insurance!
I am very happy that I have Nationwide pet insurance. The insurance covers most of the expenses. Submitting claims is easy. The peace of mind can't be underestimated.
Insurer: Nationwide
By: Timothy
Consistent and Worry Free
I have two dogs with Nationwide Pet Insurance. My experience has been, positive and consistent with answering claims and I enjoy the peace of mind I have with regular check-ups, maintaining the health with monthly medications and in the event of an emergency with my "furkids".
Insurer: Nationwide
By: Candace
Seamless and quick process
My vet submits the claim on my behalf while I wait. Response is quick. Very easy. Pre-approvals have also been quick so I have the financial info when I need it most to make decisions. My girl is getting older and has developed some issues. I’m so glad to have the insurance coverage now, when I need it the most.
Insurer: Trupanion Canada
By: Mark
Seamless and quick process
My vet submits the claim on my behalf while I wait. Response is quick. Very easy. Pre-approvals have also been quick so I have the financial info when I need it most to make decisions. My girl is getting older and has developed some issues. I’m so glad to have the insurance coverage now, when I need it the most.
Insurer: Trupanion Canada
By: Mark
Very easy electronic submission
Very easy electronic submission. Extremely quick payment and deposit into checking account. Three business days from submission to payment and on the 4th day funds in checking account.
Insurer: Pets Best
By: Michael
Claims are processed within a few days
Claims are processed within a few days but I have not yet seen the direct deposits which apparently take a week or so.
Insurer: Pets Best
By: Susan
Extremely prompt process
Extremely prompt processing and payment. Much appreciated!
Insurer: Pets Best
By: Richard
Very easy and responsive to submit a claim
Very easy process to file a claim. Very responsive to processing the claim and receiving reimbursement. Great experience. Highly recommended. Pet's Best is the BEST !!!!!
Insurer: Pets Best
By: Richard
I'm upset
I'm upset because there seemed to be a glitch in Trupanion's system regarding my monthly payment here I'm thinking my fee of 34.99 a month is coming out of my account and it has not been paid for 2 months. Trupanion should pay these 2 fees of 34.99 for Oct/Sept since you had a glitch it was not my fault that the amounts were not paid . I hope this never happens again.... now because of the glitch, I have to make up the payments for September and October and I'm not very happy about this at all Dustin was fine he was only the messenger. It's upsetting because no one called me from Trupanion to let me know what was happening.
Insurer: Trupanion
By: Rene
The reimbursement process was very easy to use and the on-line app was easy to use for the claim.
Getting the reimbursement in place for Gracey was quick and easy!
Insurer: Nationwide
By: Jason