Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Quick turn around time
This was the first time using Nationwide's pet insurance. Our gate had been left open and our dog got out and had been hit by a car. It was super traumatic and the vet bills were over a thousand dollars to make sure she didn't have internal injuries, and to get her stitched up. My first attempt at submitting the claim through VitusVet didn't show the correct PDFs with my itemized statement, even though i had attached all of them. After calling and asking why the initial claim was denied, the customer service agent advised me to send the pdfs and resubmit the request via email. After that it was a pretty quick process and was approved in a few days.
Insurer: Nationwide
By: Nichole
Great Service!
I was debating getting pet insurance as my family decided to add too with a golden retriever puppy. I AM SO HAPPY I MADE THE DECISION! While I expected to have some vet visits due to a puppy being a puppy, I didn’t expect so many vet visits so frequent for multiple issues. While the stress it put on my family from and emotional and especially financial standpoint, Nationwide has been so quick to respond to my submitted claims and help with the cost of each pet visit. Submitting claims and getting reimbursed has been such a smooth and painless process. I am more than happy and relieved to have purchased pet insurance especially with Nationwide!
Insurer: Nationwide
By: Derek
We LOVE Nationwide Pet
We have had VPI/Nationwide for 7 years now and we LOVE it. Our dogs seem to be accident prone, and it puts my mind at ease knowing that they have insurance coverage, which allows us to never think twice about getting them the care they need due to cost. We are always reimbursed in a timely manner and the customer service is fantastic! Highly highly recommend to everyone!
Insurer: Nationwide
By: Erin
Great coverage & service
Always taken care of our pup with fast, easy claims!
Insurer: Nationwide
By: Vanessa
I wish all insurance claims were this easy!
Nationwide Pet Insurance has been great for us! It is so easy to think when you're picking up a purebred puppy from a very reputable breeder that you do not need pet insurance - what can go wrong? Well, just as in humans, allergies in dogs are not necessarily hereditary and can pop up at any time. Nationwide Pet Insurance really cut down on our costs with all the testing we had to do to figure out why our dog was so uncomfortable. Now our dog is feeling better, and we didn't break the bank! Additionally, Nationwide Pet insurance claims are SO easy! I wish car insurance claims were as easy!
Insurer: Nationwide
By: Maria
Pets Best is reliable and processes claims quickly.
Excellent! I have a piece of mind that my dog will be taken care in any situation because Pets Best is reliable and quick to process claims. With Pets Best, I can afford to give my dog the best care because I know they have my interest and my dog’s interest in mind.
Insurer: Pets Best
By: Yvette
Trupanion is a HUGE SCAM!
I am canceling my plan after 5 years of paying so much money to this scam of a company! I signed up when my dog was just a year and a half years old after I read such great reviews online! I started out paying $74 per month for a plan with a $250 deductible and slowly payments kept increasing until I was paying over $85 per month when I submitted my first claim when my dog was suffering from an ear infection- my claim was denied, stating there were missing files from previous vet clinic records. I sent many emails, with more documents and tons of proof he never suffered from ear infections! I sent copies of every visit documented at both clinics, and continuously arguing and denying their statements that this was a pre-existing illness! I finally received a cheque for $48 on my $380+ in vet fees. As I was very upset and had argued my point as much as possible, I called considering to cancel my plan. They convinced me to increase my deductible and pay lower premiums/monthly fees. I now have a plan with a higher deductible, and my monthly fees began at $48 with the changes made, but have since creeped up to over $54 per month over the year and guess what, I just submitted a claim for an injury my dog suffered to his knee while running at the Dogpark. We paid $850 for xrays and diagnostics and again they have denied this claim stating pre-existing degenerative causes - how is an injury a pre-existing illness you scammers?!?! They are basing this on a visit to the vet when my dog was stung by a bee but when we had gone to the vet to see why he was limping, our vet ( not so smart) recommended X-rays to determine the cause for swelling/inflammation. I’m so angry because the 4 years of premiums I paid could have been well worth more in an investment that I could have used to pay for vet bills as we’ve gone along. They denied my coverage based on bullshit and I am canceling so I don’t give the another cent! If your looking for pet insurance, this is not the one to choose! Don’t believe the fake good reviews! Trupanion is a HUGE SCAM!!!
Insurer: Trupanion Canada
By: Tanina
Easy and painless process throughout!
When you are worried about your pet’s health issues, the last thing you need is a complicated claim process. Figo is amazing- quick, easy and painless from beginning to end. Highly recommend!
Insurer: Figo
By: Ruth
Nationwide is the best
I have always been pleased with the quick response on claims and definitely recommend Nationwide. I appreciate Nationwide being there for me and my sweet boy Tucker.
Insurer: Nationwide
By: Jill
Friendly and helpful
We've been with Pets Best for over nine years, starting with one puppy. We now have three dogs insured, and you've always been wonderful to work with! The claim process is easy to do, payments are made quickly, customer service on the phone is always friendly and helpful. Thank you!!
Insurer: Pets Best
By: Rebecca