Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Payment was in my account very quickly
It was very easy to send the vets bill. I was notified immediately you had received it and payment was in my account very quickly.
Insurer: Pets Best
By: Kathy
Quicker than my own medical
I was very pleased with how quickly I received payment. This was quicker than my own medical insurance processing a claim. Very pleased with the Service provided by Pets Best so far.
Insurer: Pets Best
By: Sherry
I submitted everything online and it was fast and easy!
I submitted everything online and it was fast and easy! My payment was directly deposited into my bank account.
Insurer: Trupanion
By: Jeanine
COVER PREVENTATIVE MEASURES!!
Wish you would cover preventative measures. My dog uses a Seresto collar which would not be covered. It would be cheaper than being treated for Lyme's disease. Also she eats prescription food for urinary issues which is also not covered. I pay almost $65 a month.
Insurer: Trupanion
By: Maureen
Having pet insurance is a great relief.
We really like and appreciate that the insured portion of our vet bill is paid up front and that prior to the event, we know what our final payment will be. Thank you Trupanion.
Insurer: Trupanion Canada
By: Bev
Wouldn’t be short
I think it’s the dumbest thing in the world to pay you money monthly for insurance only to have to come out of pocket upfront then be reimbursed. ALL insurances work in a way that they cover a percentage then you cover the difference, not in your case it’s ass backwards and now MY PET has to wait for a surgery she needs because we have to save up the money first. I will be looking into other options.
Insurer: Nationwide
By: Dennis
Easy to file a claim, quick response and payment
Really please by how easy it was to file a claim, and how quickly I got response and payment!
Insurer: Nationwide
By: Diane
Happy
The app to submit claims is very easy. Most of the claims are generally paid, without much hassle. I am glad to have selected this insurance
Insurer: Nationwide
By: Radha
Excellent service.
I have no problem with the app and have gotten my claims submitted, processed and reimbursed without issues and in quick fashion.
Insurer: ASPCA
By: Christy
Fustrating
The reason i listed painful is to try and get reimbursed has been a very Fustrating process. i have the stress of my new puppy not doing well and everytime i submit a claim i have to redo it sometimes more than 2X and still havent received the reimbursement. I know there was an issue with 2 policy numbers becuase i paid up front to get insurance sooner but i would have thought the other policy would be null and void and i would only have one policy number. i like the ease of calling customer service they are very helpful and knowledgeable, not sure what i would have done without them. I'm hoping the process gets better and that she has less vet visits.
Insurer: Nationwide
By: Sharyn