Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,202 total
Other Categories
Easy and dependable
I was very impressed with the ease of submitting my claim and also the payment. They were clear with me in regard to what/wasn't covered and very fair. I was skeptical in buying pet insurance but wanted to protect myself to some extent in case something happens. I think this insurance works as intended and I'm very happy with how they've addressed my claims so far.
Insurer: Nationwide
By: Deborah
You are great!
Very easy to submit claims, processed fast, very helpful customer service
Insurer: Nationwide
By: Diana
Simply the best, most versatile coverage you can get for your pet.
I shopped around and when it came down to claims covered and cost, Nationwide is the best choice. My dog, Guinness has everything from wellness visits to prescriptions covered at 90% reimbursement. The claim process could not be easier. I use the cell phone app and within 30 days the reimbursement is deposited directly into my account. I have recommended Nationwide to several other pet owners. I am completely satisfied. Lastly, I would never want my pal to get sick but knowing I have such amazing coverage makes the thought easier to handle. Thank you!! Mike and Guinness
Insurer: Nationwide
By: Michael
VPI review
Sending in a claim is very simple and it was reviewed and paid out in a timely fashion. Customer service is helpful when needed.
Insurer: Nationwide
By: Lauren
The best ever decision for my dog
My 5-year old female Pomeranian accidentally broke one of her front leg two months ago. At first I chose the most economical treatment option of putting a splint on her injured leg with a hope that it could heal itself. Unfortunately after taking a few radiographs the fracture was diagnosed a non-union one. My Vet recommended me to see an orthopedic specialty soon. The orthopedic Vet suggested a fracture repair surgery after reading her X-rays. I was speechless when I was quoted a surgery cost of $6k. “It’s so lucky that I bought a pet insurance from Healthy Paws last year”, a thought popped up on my mind when I was reading the written quote. My dog’s surgery was a success. She recovers very well. She now walks on a leash three times a day, 10 minutes each time. Her orthopedic Vet saw her last week and confirmed that her recovery progress was satisfactory. My girl is very lucky and blessed to have Healthy Paws financially back her up after this unexpected accident occurred. Heathy Paws makes claims simple and easy. Each time after I filled out a few columns online and uploaded my Vet bill, a check from Healthy Paws was delivered to me within a week, no unreasonable exclusions. I even received a check on email from Mr. Tim Weiss at Healthy Paws to see how my dog is recovering. Thank you Tim for dropping me a line to show your concern and love. The best ever decision I’ve made for my girl is to insure with Healthy Paws.
Insurer: Healthy Paws
By: Byron
Claim processed quickly
I submitted a claim for veterinary services for our cat. nationwide paid very fast. I appreciated the reimbursement.
Insurer: Nationwide
By: Richard
Excellent service.
Excellent service. Prompt refund. The best thing I did was to buy insurance for my pet from Trupanion.
Insurer: Trupanion
By: Sonia
Fast turn around to be reimbursed.
Fast turn around to be reimbursed. The deductible is not much considering some visits can rack up so fast.
Insurer: Trupanion
By: Danielle