Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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No better insurance than Trupanion
I'm extremely pleased with my experience from getting a preapproval for the procedure to paying the vet directly. It is worth the every penny having the peace of mind knowing I don't need to front the cost and them waiting to be reimbursed.
Insurer: Trupanion
By: Millie
Great plan; would be better if it could be paid directly by insurance vs. having to cover costs out of pocket.
The insurance is solid. I believe there are some plans that allow for payment to be paid directly to the provider by the plan first. This avoids the owner having to pay out of Pocket. Not sure how this works but would allow for greater flexibility and would probably increase those getting covered.
Insurer: Nationwide
By: Melissa
Great Relief
Very happy with the coverage, customer service. The website is very user friendly and the payments are very quick. I would send have recommended Nationwide to my friends for their pet insurance.
Insurer: Nationwide
By: Deborah
They keep their promises!
I have made a handful of claims and almost everything I expected was covered! My dog has had some issues and I was worried I would have trouble getting things covered, but they always came through. Only complaint is that it takes a while (6-8 weeks or so), especially on big claims, for the money to come through.
Insurer: ASPCA
By: Gina
Excellent claim service!
Thank you for checking up on Tucker. He is back to his normal playful self with a six inch surgical scar on his belly! Your help with the cost of his medical care was appreciated. The ease of making our claim and the swift response we received with payment was exceptional service. We are very pleased that we chose to insure our dogs with Nationwide and recommend your coverage to all of our friends with dogs. Thank you so much for the excellent service we received with our recent claim! Best regards, Sandra Howle (And, of course, Tucker!)
Insurer: Nationwide
By: Sandra
Easy claims, no hassle
Seemless. Able to use VitusVet to just scan the bill and send it in. Money deposited directly into my account a week or so later. Have had no issues with claims. Would recommend!
Insurer: Nationwide
By: Alexandra
Fast, reliable claims experience!
Super fast turnaround! Love Trupanion
Insurer: Trupanion
By: Corinne
Quick turn-around
Very quick turnaround from time of purchase to claim processed and amount deposited into my account.
Insurer: Trupanion Canada
By: Sheila
Purchasing a plan
I had just adopted a new kitten and began to research various plans. After a comparison of rates and coverage, I opted to purchase Prudent Pet. It was easy to do.
Insurer: Prudent Pet
By: Gloria