Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Fast approval. Life saver.
First claim in the 13th year. My cat sent to emergency hospital for difficult breathing. I called Trupanion for claiming process. Eveybody I talked are all helpful. And I got the claim approved faster than expected. With the budget in mind, both our emotional and financial depression is lightened. My cat' health is improving. Thank you so much for Trupanion!! Great appreciation to Forene, she is so understanding, and made the approval at the earliset possible.
Insurer: Trupanion Canada
By: Andrea
One happy Pup
Nationwide has been great in helping us pay for the medical expenses that Riya has incurred in these past few months. We are so happy that we have the coverage. Even though there are limits on the expenses it does help. Thanks for your concern.
Insurer: Nationwide
By: Roz
Claims & Online Access
Mailed in claim and received payment within 3 weeks - checked online for claims and very easy for me to understand status of claim. Maybe in a year or two might add dental as almost all of my previous dogs had bad teeth as they got older.
Insurer: Nationwide
By: Maria
Super easy process with a quick response and great turnaround getting Check.
Rex is doing great. This was an expensive procedure and Nationwide eased my stress by providing an easy claim process. I received a quick response/approval on my claim. The check was received in a very timely manner. This allowed me to concentrate on getting Rex healthy again.
Insurer: Nationwide
By: Kimberly
Great company, easy claims, adjustable plans
I was a little worried at first since Figo is newer to the pet insurance market but trusted the numerous positive reviews and I’m glad I did! I love that you can adjust the rates, coverage, and deductible to your needs. Within a month of opening our policy, my dog developed a leg injury. Then a few months later, she developed a mast cell tumor. Then a split nail with an infection. Figo claim filing is so incredibly easy via their app. Customer service is great! All of my claims have been covered and processed quickly. Longest claim took one week. Most have been 2-3 days. Quickest was 1 day. No hassle, automatic fund transfer if selected. They’ve covered everything we signed up- platelet rich injections, laser tendon treatments, surgery, meds. They’ve covered thousands of dollars of claims without hassle. The only hiccup (and not unforeseen) was the initial leg injury and showing it didn’t pre-exist. But that was our very first claim and once we got all the records turned in, things have been easy breezy. We are so incredibly pleased and thank God we got Figo insurance when we did!!! Otherwise we would have been making very tough decisions because Reese’s vet bills accumulated were over $4000.
Insurer: Figo
By: Marney
The best pet insurance
You could be a little faster with the claims payments but otherwise I have no complaints
Insurer: Nationwide
By: Risa
I am very pleased with my dogs AKC Pet Insurance
I am very pleased with my dogs AKC Pet Insurance. They are prompt to pay and fair in covering everything that I am paying for. Thank you for being here for my dog Addie.
Insurer: AKC
By: James
Excellent customer service
You were wonderful about paying the amount in a timely manner and were very professional in taking care of the matter. Thank you so much!
Insurer: Trupanion
By: Jonne
Always helpful
Always helpful if contacted and speedy payments. We have had Trupanion since our little Chihuahua was just a couple of months old. She is now 13. We are so glad we made the decision to enroll back then.
Insurer: Trupanion Canada
By: Donna
They do not want to cover anything
This insurance does not want to cover anything. They always say they didn't get the paperwork or that it was wrong or my pet is the wrong age. Filing a claim take months and they deny it many times, so you have to keep doing it until they cover it. Then they raise your rates. It is a pointless waste of time. Also they treat you like a criminal and act like you should never be filing any claims. Their phone app is also useless.
Insurer: Healthy Paws
By: j