Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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What a Relief
Easy to file a claim Found payment reimbursement was fairly quick
Insurer: ASPCA
By: Michelle
Need to be more transparent with premium increases
I've had Nationwide Pet insurance for several years now and there are 2 main areas that need to be improved. First, the yearly increase of premium without sufficient explanation needs to change. I've called customer reps to find out why my premium increases and no one can provide a valid reason. This lack of transparency is unsettling. The second improvement that should be made is the process of submitting claims. It's not efficient. Having to fill out a claim form, print it, sign it, scan it and then email back to the insurance company is much too long. There should be the ability to take a picture of the invoice and send it directly via a mobile app.
Insurer: Nationwide
By: Michael
Quickly reimbursed
My puppy was spayed. It took me a long while to decide to do it, but after her procedure I was quickly reimbursed for her procedure and even the pre-lab bloodwork
Insurer: Pets Best
By: Shannon
It can't be any easier
Scan, submit claim, done!! It can't be any easier. Receive submission confirmation and days later an explanation of payment followed by money being put into our checking account. Simple as that! What more can be said.
Insurer: Pets Best
By: Patrick
Claim payment could be quicker
Filing a claim is quick and easy when I email or fax but why does it take 5-6 weeks to receive a reimbursement? With technology, there should be no reason for long processing. Other than that, I am satisfied with the service.
Insurer: Nationwide
By: Gail
Great communication
Great communication, and quick payment. Thank you.
Insurer: Pets Best
By: Michele
Such an easy process
This is our first time purchasing pet insurance and using pet insurance. It was such an easy process to file the claims for my 2 dogs. I was very satisfied with the short time it took to get reimbursement. I'm glad with our choice to choose Pets Best.
Insurer: Pets Best
By: Buddy
Pet insurance you can trust
This is the only pet insurance that pays you back % of your claim. However, the processing of claims is too long given that everything can be done electronically. I also didn't appreciate when renewal time rolled around, the premium had gone up $25 per month. Although they say its not based on the amount of claims you have, no other reason makes sense. My hope is that this won't become cost prohibitive as my 3yr old dog ages and I have to cancel the policy. I am happy with the service, just a couple of tweets are in order.
Insurer: Nationwide
By: Cynthia
Thank you for Guy Health issues
I really appreciate your business I think I have the best protection plan that you guys offer thanks for everything my only concern is that you guys take so long to issue a payment
Insurer: Nationwide
By: Carl