Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Amazed how easy it was
We are amazed how easy it was to file a claim. You are our angels, we should have done this with our five other dogs we have had in our past years. The staff we talked to in order to get our fur baby on board were awesome. We are so happy we have Matea in good hands and look forward to many more healthy years together.
Insurer: Pets Best
By: Rick
I love this company!
I love this company! You make it very easy to file, and your timeliness with responding and processing is fantastic. We're very happy we found you!
Insurer: Pets Best
By: Carolyn
Super easy
Submitting claims had been super easy. I had problems once, but I believe it was a technical glitch on my end with my iPhone.
Insurer: Pets Best
By: Douglas
PetsBest is surely on our side
PetsBest is surely on our side! Thank you for your quick response on our claims and quick remittance as well.
Insurer: Pets Best
By: Fe
Quick and efficient
The first time I had to read everything to understand, but as soon as I finish reading it was very easy to fill out, upload and understand all the process. Quick and efficient.
Insurer: Pets Best
By: Estefania
Never had a problem
I've filed claims through the app and never had a problem. The turn around time is very quick. It's really easy to navigate through it. I appreciate that a copy is always provided for me once the claim is done.
Insurer: Pets Best
By: Anna
It was a quick, simple process
It was a quick, simple process. I was reimbursed exactly what I expected based on my policy. Money was deposited into my account 48 hours after filing the claim.
Insurer: Pets Best
By: Athan
The claim process was super easy
I took my dog in for his first Doctor's appointment. I was happy to know that this insurance was accepted at Bainfield Hospital. I paid for the visit up front and filed the claim through the Pets Best app shortly after. The claim was super easy to file and took less than 5 minutes! I received an explanation of my benefits the very next day and received my refund 2 days after. Really simple process!
Insurer: Pets Best
By: Carlene
Takes too long to get money back 😫
I’ve been emailing my claims. It takes too long to get my money back !! Other than that I’m pleased. Wish y’all would have only gone up $10, not $20. Y’all will loose more customers, so that won’t help us or you!!
Insurer: Nationwide
By: Ann
Healthy Paws is a Life Saver - Literally
When I first brought my little guy, Bear, home I opted to purchase a pet insurance policy on the advice of a friend. After a lot of research, I decided to enroll Bear with Healthy Paws as their reputation was outstanding (at the time - on paper). I remember thinking at the time that I’d likely rarely, if ever, have a reason to use the insurance, but I felt better being protected. Boy, was I wrong. Turns out, Bear likes to chew/destroy everything under the sun. We had spent so much time/money puppy-proofing our home, and yet, he still found things to get into. On two different occasions (in a two-month period of time), his bad habit had serious consequences and Bear required emergency veterinary care, an invasive abdominal surgery and several follow-up visits due to chronic intestinal inflammation. While I was busy having Bear’s back and helping him to heal, Healthy Paws Pet Insurance had mine. Their app makes submitting claims a breeze. Their customer service is outstanding and available late into the evening for questions (and you always get a happy/helpful voice on the other end of the line – we all know how rare that is these days). A rep from Healthy Paws even reached out to me the other day simply to find out how Bear was doing, and if we needed anything. I was shocked – in the best possible way. I’ll be eternally grateful that Healthy Paws eased the financial burden and allowed me to access the best care for my baby. I’ll be a life-long client and will recommend them to everyone who will listen.
Insurer: Healthy Paws
By: Bryn