Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Such a great overall experience
I wasn't sure whether to get pet insurance when we brought home a new kitten. I was a bit skeptical. I decided to purchase pet insurance through healthy paws. I was an easy online experience. I submitted a few minor vet invoices and the healthy paws website was super easy to drag and drop everything. Response time was extremely quick and with very detailed explanations. Our kitten developed some respiratory problems and after some extensive exams, the bill was quite large. I knew this would be the test for healthy paws. I submitted everything and within 48 hours I had a decision and healthy paws paid in accordance with the policy. I received the check within 48 hours. The best part......healthy paws followed up with an email asking how the kitten was doing. It was very personal and heartfelt. Safe to say I will have healthy paws as long as I have a pet! Way to go healthy paws! You guys rock.
Insurer: Healthy Paws
By: Joseph
Thank you so much for getting my baby boy bette
I want to thank you for the quickness of paying for my little man . He is my everything
Insurer: Trupanion
By: CRYSTAL
This insurance has worked well for us.
This insurance has worked well for us. Our Vet files the claim and it is adjudicated quickly and efficiently. My only wish is that the reimbursement be directly deposited in my bank account instead of going through Chase.
Insurer: Nationwide
By: Mark
So happy we have nationwide!
Quick recovery of funds very happy we have nationwide! Thank you
Insurer: Nationwide
By: Douglas
Lifesaver
I cannot express how great Nationwide is. We have a policy for all 3 of our dogs. Submitting claims is so easy and I've always received reimbursement quicker than what they state as the turn around time. Their customer service is great. I would recommend all pet parents get a policy for their pets.
Insurer: Nationwide
By: Sarah
Awesome service.
I'm so happy we decided to insure our fur baby with nationwide pet insurance. She tore her cruciate and required surgery and rehab. The claim process was easy and payment was quick.
Insurer: Nationwide
By: Susan
I am so glad we purchased insurance and so far Nationwide has been great.
Nationwide has been helpful and is it's easy to file a claim and payment is timely.
Insurer: Nationwide
By: Jean
Coverage for emergent vet issue
Submitting our claim was easy and we were reimbursed as expected in a timely manner. It gives us great peace of mind knowing that if Bruno needs emergency services in the future, they’ll be covered, and it removes a major barrier to going to the vet as soon as an issue emerges, which was definitely in his best interest.
Insurer: Nationwide
By: Katherine
Nationwide insurance came through for us
We have had pet insurance since we adopted Chloe in 2010. We had not used it that much in recent years, but this year she had to have several cancerous lumps removed. She had surgery to remove the 3 lumps, we had the lumps tested multiple times, and had many vet and vet oncologist visits. I filed all of these claims and had no issues with Nationwide paying the claims according to their policy. She was just about recovered from her surgery and she was out walking and a large dog ran out of her home and bit Chloe. So we were back to vet visits and cone wearing. Once again Nationwide covered these bills for us. Now finally, Chloe is back to herself - all healed and as fiesty as ever.
Insurer: Nationwide
By: Jennifer
Painless Process for the Pet Owner!
Glad we have pet ASPCA pet insurance! Our 2 year old Havanese had an accident and needed surgery, and although she was in pain, it was a painless claim process for us and now our exuberant Havanese is on the mend, and we have already been reimbursed for the cost of the surgery.
Insurer: ASPCA
By: Linda