Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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My Pet
The insurance help offset the payment, but it doesn't provide a lot of money. I wish that I didn't have to front the money before getting reimbursed.
Insurer: Nationwide
By: Lamonte
Area Review
Only issue has been with payment exclusions or the "customary fee charged" for my geographical area.
Insurer: ASPCA
By: David
I recommend Nationwide for Pet Insurance
We have had pet insurance with Nationwide for 12 years. I have had little problems with the company. Last year our Lab had melanoma & also tore is ASL. We had a lot of pet bills. We received our payments in a timely matter and most treatments were covered. We were very lucky to have had Nationwide. The only disappointing item was that our premium was raised about $45 per month.
Insurer: Nationwide
By: Crystal
EMBRACE - Simply the Best!
I am very impressed with Embrace. They are very affordable - yes, the rates increase as the pets age; but still very affordable. I have had accident/illness coverage on my dog since she was about one year of age. She is now eight years old. Without Embrace, I never would have been able to keep up with the vet bills. After my $500 yearly deductible, they have covered everything I submitted at 80% from lab tests, x-rays, prescription medications, surgical procedures, dental work, office visits. etc. For each year you don't get reimbursed for any claims, they put $50 toward your deductible for the next year. I submit my claims online, and their turn-around time is very quick. I have never had a complaint with them in eight years. Also, they dropped some pre-existing conditions after six months. I have friends with pet insurance elsewhere and always hear of their complaints and that other companies will never cover any pre-existing conditions. Embrace has saved me thousands of dollars, and they have saved my pet. I wouldn't go with anyone else, as they are simply the best!! THANK YOU, EMBRACE!
Insurer: Embrace
By: Laurie
Claims process is very easy
The whole claims process is very easy. All I had to do was provide necessary documentation, and my claim was approved and I received payment.
Insurer: Pets Best
By: Judy
Very easy to send up claims.
Easy to send up claims, and payment comes fast.
Insurer: ASPCA
By: Yvonne
If you need pet insurance this is who you should use
I have a now 2 1/2 year old golden retriever who loves to eat anything not nailed down. I went with Nationwide on a recommendation from my neighbor. We have submitted claims a couple of times - 1 for an emergency visit and 1 for a wellness check. Claims were extremely easy to process - did it right online. Within a couple of weeks i the money due me back in my bank account.
Insurer: Nationwide
By: Theresa
Great service - Claim was faster than the normal 30+ day return.
Excellent service this last claim, the reimbursement came in much quicker than the usual 30+ day wait time. I was very excited and pleased to see that. I'm hoping this is a continuing trend as the 30+ claim reimbursement seems like a long wait.
Insurer: Nationwide
By: Brent
Nationwide pet insurance rocks!
Nationwide pet insurance is so easy to deal with from excellent customer service to ease of submitting claims and quick payments. I’m so glad we have this awesome pet insriance!
Insurer: Nationwide
By: Jamie
Amazing!
Nationwide was amazing when we had to have ACL surgery on our mastiff at just 2 years old! Any questions, the customer service team was ready and able to handle it over the phone very quickly. The ease of sending in all of the claim forms for Venus was great and we received our claim check within 2 weeks! We have nationwide for all 4 of our dogs and it is well worth it!
Insurer: Nationwide
By: Shawn