Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,493 total


Verified May 04, 2023

Awesome help

Awesome help

Insurer: Trupanion Canada

By: Linda

Useful
Verified May 04, 2023

Because we get to speak to people that are just as passionate about pets as we are.

Because we get to speak to people that are just as passionate about pets as we are.

Insurer: Trupanion Canada

By: Tracy

Useful
Verified May 04, 2023

Trupanion is the best!!

Best insurance company I’ve ever dealt with! Fast, efficient and very friendly

Insurer: Trupanion Canada

By: Deborah

Useful
Verified May 04, 2023

Simple and easy

Easy sign up, reasonable price, knowledgeable staff, complete coverage.

Insurer: Trupanion Canada

By: Chris

Useful
Verified May 04, 2023

Have had exceptional service over the past 17 years.

Have had exceptional service over the past 17 years. Am often asked when visiting the vets office if I work for Trupanion because I always recommend your company.

Insurer: Trupanion Canada

By: Teresa

Useful
Verified May 04, 2023

A Great Insurance Provider for your pet

Trupanion is the best! I have just completed my second claim and found the employees to be over the top and helpful. My second claim was initially declined which I found strange so I sent an email questioning the result. Again, the employees were respectful and willing to review. On review, my claim was covered!

Insurer: Trupanion Canada

By: Karen

Useful
Verified May 04, 2023

Customer service is the best.

Customer service is the best. Very sympathetic towards your issue and pet

Insurer: Trupanion

By: Debbie

Useful
Verified May 04, 2023

Good insurance friendly helpful and sound like they are always happy to hear from you.

Good insurance, friendly, helpful and sound like they are always happy to hear from you.

Insurer: Trupanion

By: Kelly

Useful
Verified May 04, 2023

I like how no matter what time of day I call trupanion I can rely on someone to pick up the phone and talk to about any situation with my pet insurance ??

I like how no matter what time of day I call trupanion, I can rely on someone to pick up the phone and talk to about any situation with my pet insurance ??

Insurer: Trupanion

By: Herlinda

Useful
Verified May 04, 2023

Pebbles has been by our side with Pebbles care for over 10 Years.

Pebbles has been by our side with Pebbles care for over 10 Years. Customer Service is always exceptional

Insurer: Trupanion

By: Jane

Useful

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