Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Great company!
Always are great!! So glad i signed my dog up with you, and recommend u to everyone!
Insurer: Trupanion Canada
By: Joanne
our experience has always been helpful and positive
our experience has always been helpful and positive
Insurer: Trupanion Canada
By: Jocelyn
Commentaire
Très bon service et bonne écoute.
Insurer: Trupanion Canada
By: Sylvie
Pet Insurance is outstanding
Your company is the most knowledgeable, professional caring company any pet owner should purchase. Nothing less than outstanding.
Insurer: Trupanion Canada
By: Enis
10% less coverage now. Not Happy.
Claims are taking longer to process, even for repeat treatment for ongoing conditions. All of a sudden after over 13 years covering the same dog there is a 10% co-insurance deduction so now my policy covers 80% of the bill instead of 90%. I'm not happy about this.
Insurer: Trupanion
By: Eric
Customer support is helpful & understanding.
Customer support is helpful & understanding. Trupanion is sensitive to the nuances of my dog's particular care.
Insurer: Trupanion
By: Jocelyn
Excellent, timely processing of claims.
Easy to submit claims, and they are handled efficiently and fairly.
Insurer: Trupanion
By: Ivan
Major slowdown in claims reimbursements
For some reason the claims are showing up more than a week after being submitted lately and it has been difficult to tell if it has even been received because the notifications aren't always sent out. For most of April I couldn't see any claims through the app, and then our premium just increased by $20 a month, while we're waiting much longer to be reimbursed. It has been great until this past month.
Insurer: Trupanion
By: Jennifer
Good Customer Svc
Good Customer Svc
Insurer: Trupanion
By: Kathy
I have never had an issue at all with Truepanion and I am so glad that I have pet insurance with a reliable company such as Truepanion for my furry friend.
I have never had an issue at all with Truepanion and I am so glad that I have pet insurance with a reliable company such as Truepanion for my furry friend.??
Insurer: Trupanion
By: Jennifer