Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Signing up
I was frustrated when my address kicked me out of the enrolment. When I called the woman who answered the phone and helped me was SUPER nice and explained and did the paperwork for me.
Insurer: Trupanion Canada
By: Kelly
Simple sign up
Made everything simple and easy with good communication
Insurer: Trupanion Canada
By: Brennen
Coverage Good/Premiums Raised Too Often
Communication is scarce at best. I had a claim for Rx food and when I returned to the vet to get more, I was informed that the claim was denied. According to my contract there is a time period where Rx food is covered. You also claim that you do not raise a premium more than 1 time in any given year but that's not so either. From Nov.2021 to Nov. 2022 my premiums were raised 4 times...2 times per cat I suspect. On Nov. 18,2022 you announced Savannah's insurance would increase to $48,40 and now in May of 2023 you are raising it again but to $70. You are raising 2x/per year and now, not 5-10%... $48 to $70 is very significant...This is not what you claim in your literature. What will it be in November '23? $100/month? At $70/month it now becomes something to think about dropping.
Insurer: Trupanion
By: Kathleen
Representative⦠very welcoming.
Representative⦠very welcoming. I actually felt that she truly cared about resolving my questions and concerns .
Insurer: Trupanion
By: Rebecca
Glad I invested in Trupanion
So far so good. I've submitted 9 claims (on 4/27 - 5/1) thus far. 3 Claims have been paid according to policy, I'm awaiting status on the other 6 claims. I'll probably contact customer service next week if claims aren't paid since my credit card bill will be due mid-May and I'lll need to cover the balance.
Insurer: Trupanion
By: Joe
Efficiency of claims dept.
Staff is very knowledgeable and efficient, never hav had a problem exposing a claim.
Insurer: Trupanion
By: Marlene
Great Enrollment Experience
Tammy was very helpful, friendly and professional!
Insurer: Trupanion
By: Margaret
Great company!
Always are great!! So glad i signed my dog up with you, and recommend u to everyone!
Insurer: Trupanion Canada
By: Joanne