Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
Other Categories
Pets Best insurance is affordable and is definitely the best one around...very satisfied!
Pets Best insurance is affordable and is definitely the best one around...I’m a very satisfied customer! They process your claims with no hassle, and as quickly as possible! Thank you, Pets Best, you guys are great!
Insurer: Pets Best
By: Ashley
Love embrace
Embrace pet insurance is the best .keep up the great work you do for us pet owners.
Insurer: Embrace
By: Don
Very good service
Was very pleased with the promptness and courtesy of the company. Very good service
Insurer: Figo
By: Derene
Always great, encouraging service at Embrace!
Time after time I am so glad I selected Embrace as my pet insurance for my beloved Maltese. She has gone through a lot lately and Embrace has been there to guide and encourage me through a difficult emotional and financial time.
Insurer: Embrace
By: Ethel
Healthy Paws Pet Insurance is Amazing!
Our experience with Healthy Paws Pet Insurance over the past few years has been amazing! Their customer service is incredible - I was especially impressed that they asked how my dog was doing and was very empathetic after his surgery. I received the reimbursement by direct deposit which covered 90% of the vet/surgery bill. The process was simple and very fast. I am very pleased with my experience and would recommend Healthy Paws and always recommend to other pet owners.
Insurer: Healthy Paws
By: Mario
Very easy claim process
Embrace has a very easy claim process. I do wish they had direct deposit.
Insurer: Embrace
By: Catherine
Fast and Hassel Free
I have had embrace coverage on my dog from approx. age 3. He is now 8 years old. He has never had any issues in the past and I had never submitted a claim for him. This year he had a lump that ended up being a cancerous mast cell tumor. I submitted a claim, and it took about 4 weeks from the day I submitted it until I got the check in the mail. I received a healthy pet discount on my deductible and they paid the arranged 80% after my deductible was met. I was very happy with the service and was glad that I had insurance to help cover the large diagnostic and surgical bill.
Insurer: Embrace
By: Chessa
I find it unacceptable in this day...
I find it unacceptable in this day and age that it can take several business days to check if a fax was received and have it assigned to my claim.
Insurer: AKC
By: Erik