Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Efficient and hassle free
Very easy to submit claim & receive reimbursement
Insurer: Nationwide
By: Terry
Love Nationwide Pet Insurance Plan
Have always had wonderful claims experiences. Easy to file claims with quick reimbursement. Very happy with our plans for both pets.
Insurer: Nationwide
By: Linda
Nationwide is the Only way to go!
All 3 of our pets are covered by Nationwide aso they are the Best! Most of the time we have very little need for services. But it makes all the difference in the world giving peace of mind when something happens. I can take my fur babies and don't worry how to cover the cost. I just take care of my pet, submit the bill, and move on. Thank you Nationwide for giving us peace of mind!!
Insurer: Nationwide
By: Susan
I Highly Recommend Healthy Paws Pet Insurance
We are so happy to have Healthy Paws pet insurance for both of our babies! Our youngest, Cooper, recently required surgery and Healthy Paws was with us every step of the way! Their online claims filing is so easy and we had a check in hand within 2 weeks after his surgery for all of the covered expenses, as outlined on their website. There were no hidden exclusions and no complicated procedures. We even received a follow up email checking on how he was doing! The best part of Healthy Paws is the peace of mind signing up with them gives you. Because of them, we were able to concentrate on taking care of Cooper, without worrying about the vet bills. We highly recommend Healthy Paws to everyone for their fur babies!
Insurer: Healthy Paws
By: Susan
Fast, friendly and efficient
Have both my fur kids insured through Embrace. Several times I have had to make claims. The claim process is very easy and fast. Embrace staff notify you by email from the time they receive the documents to the time the process is completed. Very user friendly.
Insurer: Embrace
By: Nikki
ASPCA Insurance is easy to use
I am glad I had insurance when Jasper hurt his leg. We had to go to the specialty hospital. ASPCA claims are fast and easy. Great customer service - they call to make sure your pet has recovered.
Insurer: ASPCA
By: Dianne
insurance for the unexpected
I am so thankful I switched to Healthy Paws pet insurance. I’ve carried pet insurance for years and one problem I’ve had in choosing policy benefits is that an upper limit you find adequate today may be totally inadequate 10 years from now as veterinary costs increase with inflation. If you wanted to then increase your benefits, even with the insurer you have, it would be necessary to get a whole new policy, and any illnesses your pet had in the past years would be excluded as pre-existing conditions. A friend suggested their insurer to me, Healthy Paws which has no upper limit on benefits. They do not, however, cover office visit, or consultation fees. They explained to me that this is the trade-off for keeping premiums low, and that insurance is really for the unexpected. Well, the unexpected happened: one of my dogs, Topi, ingested something poisonous, which was determined to be from the oleander bush. Oleander poisoning is very rare, even though this bush is planted everywhere in Southern California, because there’s no reason dogs would want to eat it. This kind of poison affects the heart, and the vets at the ER said his heartbeat was arrhythmic and fluctuating wildly. The next morning he was moved to a veterinary hospital where they were able to hook him up to a temporary pacemaker. After four days in the ICU, he recovered and is now home and fully recovered, but not before his lifesaving treatment cost over $13,000. As I said, I am so happy I’m now with Healthy Paws. Their customer service is excellent and the turnaround time on paying claims is amazingly fast compared to other insurers I had. I recommend them highly.
Insurer: Healthy Paws
By: Paul
Overall good experience
In the beginning I was a bit concerned based on the negative review I've read online about Nationwide Pet Insurance. However my other co-workers who have it had overall positive experience. Since it's the only pet insurance option through my employer, I decided to give it a shot. My 9 yo Bichon/Lhasa mix was peeing blood after his teeth cleaning procedure. I thought it was surgery related issue, and I took him back to the vet. After first diagnostic (caused about 400 something dollars), they told me he had bladder stone. With his type of stone, the only option was to remove it surgically. The cystostomy (bladder stone removal surgery) caused $1,345.49. I filed both claims with Nationwide. They asked for a full medical history to prove that the stone wasn't a pre-existing condition. So I sent them that. Another 3~4 weeks later, I got my reimbursement. Minus the Out of Pocket minimum, I got all of the cost reimbursed including the 1,345.49 bill. Conclusion, the process could be a bit faster, but in the end I'm glad that they covered the procedure. The claim process was easy, too.
Insurer: Nationwide
By: Zhimin
I can't imagine not having NW Pet Insurance!!!
I am so glad that I have NW Pet Insurance for my Laci. I also had it for my prior dog Lexi who passed away 5 years ago. NW Pet Insurance is affordable and I tell all of my friends with pets about the great coverage, and encourage them to invest in NW's Pet Insurance. Thank you everyone with NW Pet Insurance. I appreciate everything you all do!
Insurer: Nationwide
By: Cynthia
Thank you SO SO SO much!
You guys were amazing! Our beloved Tabata ate a portion of her Kong and needed an emergency endoscopy to retrieve it before it reached her intestines. From calling the VET 1-800 line to filling out the paperwork, you were absolutely great. You saved us a lot of money from this unexpected and scary expense but moreover, we felt protected, supported and relieved when there was the need to make a decision. We have been your customers since our big girl was a little puppy, and will continue being your customers for life. THANK YOU!
Insurer: Nationwide
By: Gustavo