Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great coverage for alternative treatments
I enrolled my Newfoundland and Bernese Mountain Dog a couple of years ago. They have both had medical issues, with the most recent being herniated discs in my Bernese. Healthy Paws covered the MRI/diagnosis promptly and even emailed to check on Tripp's progress. I spent months researching pet insurance companies and found HP to cover non-traditional treatments where most other companies do not. Due to that, we are using acupuncture, laser treatments, and Chinese herbs to avoid/postpone back surgery. Without HP, we would be struggling to afford the best care possible for our dogs. Heartedly recommend!
Insurer: Healthy Paws
By: Sandy
Good Job
Overall I think Alice and I have made a wise investment with your company. We plan to continue. I especially enjoyed the call from Shelley about Winslow. We had a great discussion. The handling of claims has been fair and consistent. Thank You!
Insurer: ASPCA
By: Garry
Easiest, most affordable and best around!
We have three pets insured, one is an English Bulldog puppy. She's had a couple regular sick visits and actually contracted Parvo (no idea how, she's been properly vaccinated!). Three nights in the emergency hospital later, I was thanking my lucky stars we got pet insurance for her when we got her. Now, she's a happy, bouncy puppy who's fully recovered (and my pocketbook has too!)! All claims have been handled professionally and friendly. Uploading claims is easy and you can easily track the progress of your claim too. I've never used pet insurance before because the process always seemed so daunting. Now, it's easy and reimbursement is simple. Thank you ASPCA for making our lives better!
Insurer: ASPCA
By: Leigh
Quick turnaround on claims reimbursement
My English Mastiff had serious issues for a two year old. ASPCA handled the claims and payment quickly and even followed up to check in my Otis! Much appreciated!
Insurer: ASPCA
By: Colin
Best insurance
I would highly recommend Pets Best as insurance for your furbabies. Not only do you receive timely notifications and payments, you have peace of mind for your furbabies should the time arise you need it. They provide great customer service and answer any questions you may have. I have and will continue to recommend them. Keep up the pawsome job Pets Best! My furbabies appreciate it and as their mommy, I do too! 5 stars (paws)!
Insurer: Pets Best
By: Jennifer-PA
Easy to submit claims
Customer service reps are very knowledgeable and seem genuinely interested in helping you make the right decisions Very easy to submit claims, Claims are paid promptly
Insurer: ASPCA
By:
Great coverage
Great coverage for my dog and great customer service
Insurer: Trupanion
By: Cheryl
Answered Questions Well
so nice to have an English speaking person one can communicate with.....also that can answer questions
Insurer: AKC
By: Fielding
True Professionals
The Service Specialist that assisted me is a true professional. She was friendly, professional and truly knowledgeable. It was a great pleasure to receive her assistance.
Insurer: AKC
By: MARYNOEL
I truly appreciate Pets Best.
I truly appreciate Pets Best. You provide quick and timely notifications, expiations as to why a decision was made and above all great customer service. I am very happy with the coverage and support from Pets Best! Keep up the awesome job! Thank you, Jen Wells and her fur babies:)
Insurer: Pets Best
By: Jennifer