Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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preexisting policy
we were told a preexisting diagnosis from when she was 1 year old was the reason for a denial. for a cough I believe.. then i was told it was only a year and if i wanted the claim approved i had to appeal. huh? shouldn't you remove it when expires? that would be customer service.
Insurer: Nationwide
By: Judy
Excellent
Excellent Pet Insurance Plan. Very responsive and helpful staff. Ease of claim submission and reimbursement. To date, my experience has been extremely positive and I highly recommend this company.
Insurer: Healthy Paws
By: Christine
Truly Great Pet Insurance!
Nationwide Pet Insurance is the best insurance I ever had. Period. It's reliable, fast and delivers what it promises. Filing claims online is super-easy. The customer support is friendly and caring. I wish there could the same insurance for humans as well...
Insurer: Nationwide
By: Elena
I love the new online pay system. And when I did have to call to ask questions, the girl was very nice and helpful on the phone
Nationwide has been a great help. I recommend this pet insurance to all my friends. Nationwide is the reason I am able to keep my dog healthy and enjoying life. Thank you!
Insurer: Nationwide
By: Ashley
Outstanding service
I couldn't have been more pleased with the manner in which our recent claims were handled. The process was fast and efficient, and the communication was excellent. Thank you.
Insurer: Nationwide
By: Susan
Great
Very pleased with the service.
Insurer: Nationwide
By: Patricia
GREAT SERVICE
I am very happy with your service, very professional
Insurer: Nationwide
By: NASHIELLY
Quick & Easy
Nationwide has been a breeze to use! Really simple and easy to submit a claim and turn around time to being refunded was very quick!
Insurer: Nationwide
By: Kristyn
Thank you for checking up on her. She’s doing amazing and getting insurance for her was the best adult decision
Excellent experience. Absolutely no issues. Easy and seamless.
Insurer: Nationwide
By: April
Great Service
I have never considered insuring a pet before. We decided to insure our rescue dog Sadie and boy are we glad we did. We are even more happy to know we have Nationwide on our side. The claims process is simple, renewals are seamless, we are very happy with the service and the savings. THANK YOU
Insurer: Nationwide
By: Jeremy