Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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FIGO lets you worry about your furkid, NOT how much money you'll have to pay
Accidents always seem to happen at the wrong time financially so I have pet insurance. That way when something happens, money is NOT a factor in whether my pet is helped or not by our Vet team. I have two very happy Labs that are still in the Lab puppy age (2 and 4). They play hard and they get hurt at times. FIGO to the rescue! I am so grateful that FIGO has quick turnaround with reimbursements as well as a simple-to-use interface on the web. Not to mention awesome CSRs who are friendly and empathetic. Great company - I am so happy I have this safety net!
Insurer: Figo
By: Marla
Healthy Paws is exceptional. Excellent customer service. Simple claim submission. Empathetic staff.
I cannot say enough about how wonderful Healthy Paws Pet Insurance has been and what a wonderful experience I had. Healthy Paws empathy and professional service throughout my dog’s life with me was exceptional. I have recommended and continue to recommend Healthy Paws to so many folks. They always had excellent customer service throughout the three and a half years I had my french bulldog mix rescue. Sadly, he was recently diagnosed with cancer and passed away, but Healthy Paws made it easy during the last few months of his life, which was especially helpful during such a stressful time. I never worried about his insurance. Once your online account is set up, download the app. Using the app on your phone is so easy. After appointments or buying medication, all you need to do is take a photo of your invoice/payment and upload it. There are no forms to fill out. It couldn’t be any easier. They also offer a direct deposit option. If you prefer checks in the mail, that is very straightforward and doesn’t take forever. If you have a higher invoice, you can follow-up and they’ll flag it so you are reimbursed sooner, which is lovely. When I first got my dog, his vet discovered that he had six rotten teeth, which had to be pulled. He had to undergo anesthesia, which is very expensive. However, all the bad teeth were covered, minus the usual uncovered fees (preventative care, e.g., his teeth cleaning, and the appointment fee). A few years later, another one of his teeth broke, and the removal of this tooth, and new bad one, were both covered in the same way. Towards the end of his life, my dog was very sick and Healthy Paws covered all the testing to determine why, including a very expensive surgery, which is the only reason we determined that he had stomach cancer. All the other testing—including specific expensive blood tests and panels, several x-rays, and an endoscopy down his throats—were was unsuccessful, so having Healthy Paws is the reason I moved ahead with the approximately $5,000 surgery. With my plan, my dog was covered at 90%. This included all of his pain medication for his cancer, surgery, and any new issues/sickness he had since he was covered with Healthy Paws. I am grateful to Healthy Paws for allowing me to feel comfortable bringing my dog to the vet or for emergency care, including a call to the ASPCA hotline when he ate chocolate, as often as I felt was necessary. Had I not had Healthy Paws, I may not have gone every time, which would have been life-threatening for him, and would not have allowed me to have peace of mind. Of course, appointment fees are not covered, but that’s alright. A few times, I easily emailed/called to re-submit invoices to be reviewed again when I felt I wasn’t accurately reimbursed. In all of these cases, Healthy Paws re-reviewed claims and would happily look at additional feedback from my dog's veterinarian and healthcare providers. In all cases, I was reimbursed for more than I was initially, when the additional information/context was provided. Of note is that my dog didn't have any preexisting conditions, so that is something to consider depending on your pet's medical history. You provide that when you apply for the insurance. There is also a two-week grace period once the policy is implemented, before your pet will be reimbursed. Thus, it's important to have your pet's medical history and policy prepared in advance, for the best coverage. I will definitely get Healthy Paws again for all future pets. Healthy Paws is essential for being a successful pet owner!
Insurer: Healthy Paws
By: Lauren
Customer service is awesome!
Customer service was awesome! They are very courteous in our communications.
Insurer: Figo
By: Merry
Best Pet Insurance
FIGO is the best. So easy to use the web site. Easy to file claims, easy to view claims and quick repayments.
Insurer: Figo
By: Mindy
Extremely compassionate, helpful with claims and very knowledgeable about dogs
The claim assistants Alex and I believe Liz were wonderful and helpful. They were very supportive, sympathetic and compassionate thru my dogs major surgery. They went above and beyond to help with everything. It was a very difficult time and having their help made it much better. My dog needed extensive veterinary and rehab services. Now we are pre approved for laser treatments. I would recommend Figo to any pet owner.
Insurer: Figo
By: Sandy
Hope I have a good experience!
Hope I have a good experience with this decision! I appreciate the help from your rep who was very professional and helpful.
Insurer: AKC
By: Alease
Trupanion is great!
Trupanion is great! I have been very pleased with how easy the whole process has been with regards to my dog Keala.
Insurer: Trupanion
By: Donna
Trupanion has been excellent.
Trupanion has been excellent. They ve been here for me when I needed it most. I have 2 little rescue fur babies and Trupanion has been a Blessing..
Insurer: Trupanion Canada
By: Beryldine
very nice and understanding.
very nice and understanding. Customer Service answered all my questioned and took the time to explain it to me until I understood
Insurer: Trupanion Canada
By: Joey
I have always recommended Trupanion
I have always recommended Trupanion to all my friends and Family, however, this last claim I had was a nightmare. I was treated very poorly, and made me feel very undervalued as a client.
Insurer: Trupanion Canada
By: Linda