Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Love Nationwide!!
You guys are the best! Love the service, the product and the price! Cannot beat it! Loyal customer here!
Insurer: Nationwide
By: Dave
Love the High Level of Customer Service
We recently lost our cat to cancer. We didn't go the chemo route but did do some treatment for about 4 months. Nationwide was so great about covering the expenses associated with his treatment and euthanasia. They even automatically cancelled and refunded the prorated insurance payments after processing the euthanasia claim. We have three other cats (and plan to get more soon) that are covered as well and we have had great service from Nationwide. I recommend them to everyone who tells me they have pets. The peace of knowing if my pet is sick I will be able to afford treatment is huge. This is a wonderful service they provide. If paying monthly for something you won't always use seems high... You pet will age and will most likely get ill at some point. Even if its just covering blood work to make sure the loss of weight isn't something serious, you do not have to stress. I haven't had any issues with my claims being approved - normally within 2-3 weeks. I love the new direct deposit option as well. Keep up the high level of service and we will continue to be lifelong customers.
Insurer: Nationwide
By: Cecilia
Excellent Service
Millie has had Nationwide pet insurance since the day we brought her into our family. After each vet visit I immediately file my claim. Once the yearly deductible has been met Nationwide immediately starts to pay me 90% of each invoice. I am very happy with Nationwide and would recommend it to any pet owner. We previously had VPI (Nationwide) insurance on our boxer and were very satisfied in payments received for her care and this is why I returned to Nationwide when we got Millie in April 2017. This is the only pet insurance company I will have.
Insurer: Nationwide
By: MARTHA
NationWide is very responsive to my claims.
They pay very quickly. I appreciate that they are there to help with my vet bills. It gives me peace of mind.
Insurer: Nationwide
By: Aligori
Things have gone very smoothly.
I've had good experience with Pet Insurance so far
Insurer: Nationwide
By: Pam
Cubbie renal failure
My adjuster Reanna was extremely kind, communicative, responsive and professional. She was a real pleasure to deal with. And when i couldnt reach her, Candice jumped right in and didnt miss a beat. The Embrace staff are caring, empathic people who understand what a client with a sick furkid is going through. Ive had pet insurance through other carriers but am extremely happy i switched to Embrace!
Insurer: Embrace
By: Patti
Great Insurance
My dog recently broke hsi CCL that required an expensive knee surgery. ASPCA was able to reimburse that. Submitting a claim is very simple on the mobile app, although it took some time to process. But I'm very happy with their service so far. A agent even called to check up on my dog to see how he was doing.
Insurer: ASPCA
By: Rayine
Everyone treated me and my dog great.
The process easy and staff helpful.
Insurer: ASPCA
By: Jose
Healthy Paws is wonderful!
My Golden Retriever chewed he handle off of his leash. He had to have emergency surgery as a thick string from about 3" of leash, still in his stomach, had wound around his large and small intestines. I submitted my claim to Healthy Paws. They responded immediately to let me know my claim had been received. Then again to let me know it was being processed. Then again telling it was completed . Two more times to ask how my pup was doing and hoping for a speedy recovery. This company is awsome!
Insurer: Healthy Paws
By: Peggy