Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Nationwide is the best!
I had VPI (now Nationwide) insurance for 13 years on my old dog who passed away last summer. So I've run the cycle from puppy to senior, and Nationwide was reliable, professional, and quick to respond every step of the way. It was easy to decide to insure with them for my new puppy.
Insurer: Nationwide
By: Lesley
Wonderful Company
Nationwide is wonderful in every aspect of their business. They are always prompt, professional and eager to help. They have always delivered promptly on their promises. Their customer service is the best out there, if only we had personal health insurance this good and efficient. Pleasure to do business with!
Insurer: Nationwide
By: Lisa
I feel safe knowing my boy is covered.
This is my 3rd dog that has been covered by you. Always helpful.
Insurer: Nationwide
By: Martin
Excellent Service
I was in a crisis situation my Bella had eaten 20-30 Motrin I called the vet line was given excellent information.. Belles was taken to an emergency Vet Hopital and received wonderful care there .. I submitted my bill and was paid in a timely manner. I am so glad I invested in the insurance for Bella
Insurer: Nationwide
By: Marian
Efficient
I love the efficiency of claims processing and updates. I think you do a great job keeping the claimant informed and up to date.
Insurer: Nationwide
By: Monique
Nationwide Pet Insurance has been amazing!
This summer Luger tore his ligament. I have been filing multiple claims for surgery and post surgery care. Nationwide has done a great job in processing the claims and answering any questions I had. I was reimbursed within 3-4 weeks. If you have an animal and you don't have insurance you should and you should use Nationwide!
Insurer: Nationwide
By: Laura
Excellent Choice
I definitely recommend Nationwide Pet Insurance. We got this for our two dogs right after we got them (7 weeks old) and they are now 8 years old. It has been a great service over these 8 years and many more to come. It's easy to start a claim. Since we've had it we were told about other insurance options and after looking into them have found nothing that even comes close to comparing to our plan at Nationwide. Definitely recommend. Has been fantastic for our pets with fast reimbursement and such a great service when we have needed it in the past. Thank you!!! :-)
Insurer: Nationwide
By: Marcy
Best decision we ever made!
Our first time having pet insurance! The support and assistance we have received make referring Nationwide to our friends and vet, easy to sell! Thank you for looking out for our fur babies and we will never be without pet insurance from Nationwide again!
Insurer: Nationwide
By: Kathleen
Overall excellent experience with only small hiccups
Overall we are pleased with our experience and the coverage. its a relief knowing that we have coverage in the event something truly catastrophic were to happen. My only complaint would be the claims administration process. On three occasions, the claims processors have stated that my claims were not accompanied by a receipt. When i go back and review the email where i submitted the claim, all 3 had perfectly legible copies of the vet bill attached. All this does is take up extensive time on my part to re-research which claim is being referred to and re-submit and it feels like an attempt by progressive to get out of paying anything.
Insurer: Nationwide
By: Greg
Nationwide is the best coverage I've ever had for my pet! Thank you Nationwide!
I've never experienced such good response from any company before - so easy and so efficient. Thank you Nationwide for having such great pet insurance coverage.
Insurer: Nationwide
By: Natalia