Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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An excellent experience
Have had an excellent experience re the coverage and customer for our cat Princess in the last few months. Have already recommended you to several people. Thank you for making a stressful time easy and for processing and paying claims so quickly.
Insurer: Trupanion
By: Gregg
Kira was very helpful.
Kira was very helpful. She resolved my issues.
Insurer: Trupanion
By: Mike
Love Trupanion.
Love Trupanion. It takes the headache out of processing claims, the staff is super friendly and helpful and removes finances from the equation when making critical decisions for my dogs' health.
Insurer: Trupanion
By: Erin
We love true Trupanion!
We love true Trupanion! 🐶 They are efficient, very friendly, and have good products and consumer relations! I have already referred several of my friends to them!
Insurer: Trupanion
By: Maura
I am extremely hesitant to recommend Trupanion right now.
I am extremely hesitant to recommend Trupanion right now. We are in an appeals start of process. I have great concerns about how these claims was denied, the process USED to deny the claims, and the reasoning Jenny gave me for denial of claim. I do want to acknowledge her great cooperation in send me copies of the Test Results Trupanion Requested of Albuquerque Animal Care Center (The City Shelter We Adopted Him From and Their "VCA" Vets 4/10/17.) As I SHARED with her in our conversation, Toby, was treated there for Dental Disease with a high amount of teeth extracted due to multiple infections periodontal and so he had many teeth removed there!!! He had elevated white blood count! He was placed on antibiotics and pain MEDICATIONS! He also had skin tumor on head and another area removed! That was all!! When we adopted him, the notes said, teeth extracted, tumors removed. WE were told Manager of apartment had surrendered him to the City Shelter. Absolutely no comments to us regarding Cushings Disease! Only medication he had when given to us was to finish his antibiotics for his INFECTION for PERIDONTAL DISEASE. THAT IS ALONG WITH THE SKIN TUMORS, THE TRUE PRE EXISTING CONDITION ON THE REPORT SHARED BY ALBUQUERQUE ANIMAL CARE CENTER. BUT I WILL DISCUSS WITH MY VETERNARIAN AND ALL BCA ANIMAL HOSPITALS WHO RECOMEND YOUR INSURANCE TO THEIR CUSTOMERS AND WE WILL SEE IF THEY SHARE THE SAME VIEW THAT TRUPANION DOES REGARDING THE DIAGNOSIS OF CUSHINGS DISEASE AS A PREEXISTING CONDITION AFTER YOU HAD ALL THE PAPER WORK IN AND THEN REFUSED COVERAGE AS A PREVIOUS EXISTING CONDITION. I HAVE ALSO NOTICED THAT MANY OTHER PEOPLE HAVE WRITTEN SIMILAR COMPLAINTS ABOUT YOUR PRACTICES OF DENIAL ON PREVIOUS CONDITIONS AND WASHINGTON STATE LAW SUITS. SO, I DO HAVE CONCERNS ABOUT THE RESOLUTION OF THIS AS I BEGIN THE APPEAL PROCESS. BUT THANK YOU FOR THE SURVEY AND I HOPE YOU FIND MY COMMENTS MOST HELPFUL. TOBY IS DOING WELL, THANKS TO US! PLEASE, PLEASE FEEL FREE TO POST AND SHARE WITH YOUR CEO!! YOUR TRULY, SUSAN MATHIAS, TOBY's MOM
Insurer: Trupanion
By: Susan
The folks at Trupanion are always professional and friendly and willing to try to solve any issues.
The folks at Trupanion are always professional and friendly and willing to try to solve any issues. As far as recommending Trupanion to friends, I walk both my dogs on the trails of Town Lake and everyone who stops me to talk to me about my dogs gets an education in the benefits of having Trupanion Insurance. The most important reason, always having peace of mind that a four legged Trupanion client will be taken care of at any cost and you will never have to "think" about euthanizing an otherwise healthy dog because of the veterinary costs involved. Get the insurance. You will be glad you have it the day your companion gets hurt or sick because eventually, all animals will encounter some high cost procedure.
Insurer: Trupanion
By: Theresa
I have enjoyed all of my conversations with your representatives -- friendly and professional!
I have enjoyed all of my conversations with your representatives -- friendly and professional! Thank you!!
Insurer: Trupanion
By: Athena
Trupanion has been a vital part of our family.
Trupanion has been a vital part of our family. From helping financially with unexpected circumstances with our pets to very friendly and helpful customer support, we are constantly recommending Trupanion to friends and family!
Insurer: Trupanion
By: Marie
Excellent customer service.
Excellent customer service.
Insurer: Trupanion
By: Eric
This is our second pet to be insured with Trupanion.
This is our second pet to be insured with Trupanion. The other passed away. Trupanion paid the bills quickly and fully. We have recommended it to others. Everyone I have ever spoken to has been extremely helpful and polite.
Insurer: Trupanion
By: Linda