Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Amazing, Caring and Thoughtful Staff
I cant find the words to express how the staff at this company has helped me through (losing my dog) this situation. I have received 2 sympathy cards personally signed by the staff, this kind gesture made me realize that the staff here truly realize what I'm going through. I must also state that the claim filing system is so easy and quick. I'm 100% certain that I will be using Embrace again in the future. Thank you for everything
Insurer: Embrace
By: Vanessa
My First Claim
I signed up for Trupanion on both my dogs when they were puppies. I have had my Red Lab since he was 8 weeks old. He is now 3 years old and had a pretty severe bought with diarrhea recently. It cost me nearly $2000 to treat him. After my $750 deductible was met (I elected for that high of a deductible to keep my monthly payments manageable since I am insuring two dogs), Trupanion paid me back for his treatment costs. I was nervous that my claim would be denied since I had never filed a pet insurance claim before, but the process was simple and painless. It reinforced my confidence that Trupanion will be there for us when we need them.
Insurer: Trupanion
By: Melanie
Awesome service
I would recommend Trupanion they are always friendly and more than helpful.
Insurer: Trupanion
By: Lisa
Sensational customer service
Since 2012, all the Trupanion representatives have answered all my questions and throughly explained the claim process. Best customer service ever!
Insurer: Trupanion
By: Tina
Extremely easy
Extremely easy claim process and claim was approved and paid very quickly.
Insurer: Trupanion
By: Stephanie
Experience is unbelievable
The experience was unbelievable! The reps were super helpful and quick to respond. My dog was in trouble and bleeding internally and I worried how I was going to pay the vet and then get reimburse since this was all unexpected. They worked with my vet to pay them directly. Trupanion's coverage is amazing. My friend just got a new puppy and I told her to get Trupanion.
Insurer: Trupanion
By: Kathleen
Fast. Efficient.
Fast. Efficient. My dog would not be alive today if it wasn't for Trupanion. Even my vet tells his clients about our story. Max should be in your ad campaigns.
Insurer: Trupanion
By: Susan
Filed my claim
Filed my claim within know time and notified me immediately that it was being processed
Insurer: Trupanion
By: Deborah
Have always had a good experience
Have always had a good experience with Trupanion
Insurer: Trupanion
By: Cynthia
Quick response on claims.
Very happy with the quick response I received to my claims. Just found out by logging into my account that the last two claims were processed and am awaiting for my bank to receive payment. This was less than a week! The quick response helps so I can pay off the card that I used to pay for Sadie's care. Thank you!
Insurer: Pets Best
By: Fern