Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thankful for Trupanion
I am so thankful to have Trupanion....I know when I take my little boy to the Vet that I am covered, as he is getting older and has had some issues lately, so I know the insurance is there for me, which makes a HUGE difference in the ability to have him treated, as he should be. Sometimes the expenses can be overwhelming, but with Trupanion, I am confident he will get the best of care!. I love the Vet Direct Pay, where they pay the Vet directly.
Insurer: Trupanion
By: Susan
Outstanding!
Could not imagine what we would do without Pets Best Insurance. Our Chico got very ill this summer and the veterinary bills just mounted. Having Pets Best Insurance helps enormously. Every time I have had to call, the operators were friendly and very knowledgeable. Can't thank you all enough.
Insurer: Pets Best
By: Brenda
Phenominal
This is a great pet insurance company. They are very prompt with reimbursements. I absolutely love the service I have received and so do Abigail and Gabriel. Keep up the great work you do.
Insurer: Embrace
By: Diane
One less thing to worry about!
We got our pug puppy from a breeder at 8 weeks old, so I decided to get insurance. It really has made my life a lot easier and paying for her medical bills has been one less thing to worry about. When she decided to eat an entire chicken bone, I wasn't worried about paying for the lab tests and medicine at the ER. When she developed a chronic cough the vets could not solve and we had to go back 3 times, I did not have to worry about the cost of the tests done there nor the medicines. Files were easy to claim (you can use your phone!) and I got back the money in a reasonable manner. For me, it was about 2 weeks for a direct deposit. Definitely recommend!!!
Insurer: Healthy Paws
By: Beatrice
HORRIBLE
My dog had minimal dental buildup so they wouldn't cover her dental cleaning. Every animal has SOME tartar. It is not a CONDITION. It is LIFE. They steal your money. DO NOT RECOMMEND. It took them 4 months to finally review the invoices. 2 months after they received her records. SLOW SERVICE and vague descriptions of previous conditions.
Insurer: Nationwide
By: Talia
Delivers what is promised within policy and advertisements.
Trupanion representatives are always positive, helpful, professional and courteous - even asking about my dogs by name. The submission of a claim form was easily done through the vet office and the adjucation of the claim was extremely 'fair' and straightforward.
Insurer: Trupanion
By: Cody
Speedy service and quick reimbursement
When I took out this insurance, I was hoping I wouldn't have to use it. But my beloved Sadie developed a mass on her gum that was removed and diagnosed to be a malignant melanoma. I was heart-broken and the bills just for the diagnosis were high. I submitted my first claim and was amazed at how quickly Pets Best responded - within a week I had my reimbursement. The last claim was processed and I had only sent it in two days ago. Very, very happy with the service and would recommend it to anyone.
Insurer: Pets Best
By: Fern
Nationwide Pet Insurance is the most thoughtful and easy insurance I have ever dealt with.
Nationwide is very simple to work with. All forms are online and everything is electronic. They have great explanation of benefits and has covered my baby now for 2 years. This is the best insurance company that I have ever dealt with.
Insurer: Nationwide
By: Rhodora
Exceptional Insurance Product - Embrace Pet Insurance
I've had 2 purebred Boxers insured through Embrace. One, from puppy hood, had multiple "issues" throughout her life. Embrace exceeded our expectations of a Pet Insurer at every step, from claims reimbursement, customer care, calling us (unsolicited) to make us aware of additional coverage items (water therapy) available to us for a particular surgery claim, representatives easily and readily available by phone, claims management and status updates. All told, Embrace reimbursed approximately $8,000 in claims for this little boxer over her lifetime. This is EXACTLY why I have insurance. Not to pay for routine and expected Pet Ownership responsibilities (like annual checkups and shots), but for accidents and serious unforeseen issues. Simply put, Embrace does what it says it will do, and has created a customer focused infrastructure. All the way to the end, Embrace also 'lit a candle' and made a donation to a local Animal Shelter in the name of our beloved little boxer, who said goodbye to us this Summer. I will always have my pets insured through Embrace, and I have and do recommend their Pet Insurance service to all my friends and family.
Insurer: Embrace
By: Natalie
Another positive experience with Embrace
My mixed breed terrier is a little past her first birthday and has treated heartworm disease. She was doing fine and then was sluggish for a couple of days and then collapsed after walking up a flight of stairs. I took her to the nearest animal hospital and she was admitted with severe anemia and low platelets. This appears to have been an immune reaction to the treated heartworm disease. Embrace reviewed the claim in just a couple of days and approved payment of over $2500.00 for hospitalization and treatment almost immediately without any quibbling at all. My experience with Embrace has been and continues to be very positive.
Insurer: Embrace
By: Richard