Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Not sure what I would do with not having Trupanion Insurance.
Not sure what I would do with not having Trupanion Insurance. Everyone I talk to help me feel so comfortable when your pet is sick.
Insurer: Trupanion
By: Kathy
Camille was absolutely outstanding.
Camille was absolutely outstanding. Astonishingly helpful. It was a delight to speak to them. I work on the phone for a living, and understand the pressures and the level of difficulty one is faced with when working with strangers over the phone during needful situations. I could not have been more pleased. This is the kind of person and service that makes using Trupanion a worthwhile endeavor for persons and pets and one of the ways in that make your service stand apart from the rest of the animal insurance companies out there. Finding a smart, polite, sincere, informative, good humored and patient person on the other end of a stressful process makes both the experience of using Trupanion better, but the whole of ones day absorbs goodness from the efficiency., effectiveness and pleasantness of such an exchange. This also speaks well for any person who has hired, trained and overseen Camille and Camilles overall persona. Thank you so much Trupanion, Thank you so much Camille.
Insurer: Trupanion
By: "Noah"
bethany was very nice and tried to be helpful.
Bethany was very nice and tried to be helpful. she even called me back about 15 minutes after our first conversation to advise me that the people who would have the answers to my questions were not available but that she would continue to follow up and get me an answer. so far .... no one has gotten back to me with an answer. for that reason I am unhappy with my contact with Bethany.
Insurer: Trupanion
By: Jean
I really wanted to talk with a Supervisor concerning my ongoing issue but she was reluctant to do that.
I really wanted to talk with a Supervisor concerning my ongoing issue, but she was reluctant to do that. She basically told me that she could do the same thing as the Supervisor could. So... had to re-explain my issues for the 10+ time.
Insurer: Trupanion
By: Tony
Disappointed with help Trupanion gives!
I’m always disappointed with how little help Trupanion gives when it is a valid claim !! Not paying for an exam when the dog is admitted to a critical care setting ?? That is ridiculous . I was very disappointed by the final amount Trupanion covered for Dusty .
Insurer: Trupanion
By: Cheryl
I found everyone helpful and caring.
I found everyone I dealt with to be very helpful and caring about my pet.
Insurer: Trupanion
By: Rina
Kathleen was very friendly and caring - she asked how our dog was doing.
Kathleen was very friendly and caring - she asked how our dog was doing. She is an excellent representative for Trupanion
Insurer: Trupanion
By: Peter
Great service and coverage
I have had 6 cats with Pets Plus Us, with 5 currently with them. Their customer service I've always found to be excellent! Claim reimbursement times can be lengthy.. 3 to 4 weeks on average, there's been times it's been under 1 week... hopefully that can become more the norm for the company. They've always approved my cats claims other than a few times recently they randomly started denying his long time medication which they'd always approved and then denied the reassessment too, but that's fixed now! Other than that the only downside to PPU is they won't cover any dental at all! I get not covering routine dental and cleanings and knew that when I signed up. But my cat contracted calicivirus (confirmed via a PCR test) and was left with stomatitis and gum/mouth ulcers as a result of the virus continually flaring up.. which he requires antibiotics to clear up which they won't cover because it's 'dental' and he requires cleanings to ease the stomatitis and ulcers because of the calici too.. which they also don't cover. So if you have multiple cats or a cat more likely to come into contact with calici and want the coverage for the mouth/gum aspects of the virus I'd choose another company. This company is great for everything else! P.S I'd like to see a faster process for emergency preapprovals for over $1000, where direct pay to practice is concerned.
Insurer: Pets Plus Us
By: Jennie
Our Bullmastiff had an intestinal blockage. Pets Best was fantastic.
Our Bullmastiff had an intestinal blockage. He had to have emergency surgery at Cornell University. The vet said they feared his intestine either bursting or going necrotic. We were so frightened. We called Pets Best and they helped us through everything. We are so very pleased. They reimbursement came within 10 days of submitting the claim. We would definitely recommend Pets Best. Thank you so much.
Insurer: Pets Best
By: James
Vet's office screw up but Embrace was on top of it!!
We're new to Embrace after have horrible experiences with Nationwide. Happy so far...they wrote to me when our vets office submitted a claim but with not information, It was quickly resolved by Embrace! Thank you!!!
Insurer: Embrace
By: Karen